MySubaru

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The organization and layout of the latest update is an improvement, but I seem to have lost the ability to set what the “climate control start” button will do. I went to warm up my car today and hit the usual button and, instead of the settings screen, a remote climate control command was sent to the car. To do what? We used to be able to specify what temperature and fan settings would be used. We also had the option to start after a delay. All of these choices are gone! Responding to the developer response from 27-Nov-2019: the app has no circle titled “Engine Start” on any of the screens available to me. Every button on my screens is a rectangle, and there is no “Engine Start” feature showing. I just see “climate control start.” This is for a Crosstrek Hybrid.

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Just started using this app and it’s a bit limited. Why can’t I simply start my car with whatever settings it was set to when I left it. There should be two options. Simply START and START with PRE-SELECTED settings. Also, there should be a countdown timer which shows how much time is left u til it shuts off. Also, please add a 15 minute timer option to the current 5 and 10. There should also be a way to adjust the temp and heated seat settings within the app while the car is on via the app. Currently to change anything while running, the engine needs to be stopped first which defeats the purpose of this being convenient. Please add a feedback section within the app so us the owners can suggest new features and report bugs when the happen. SUBARU: Compare this app with similar apps from other manufacturers and make improvements that provide a make it a pleasant experience that want us to stay with the brand and enjoy our cars.

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Note: if I saw a clear way to report issues, I would have done that. Since I didn’t, I’m leaving a review. The latest version gives me nothing but network errors since having installed it, yesterday. I will often get 5 network error dialog boxes, stacked on top of each other. My best guess is that something isn’t right in their backend, but the user experience shouldn’t be this terrible. I also have the sense that maybe UI interactions have to wait for a vehicle response, which feels just awful. I think a great deal of work could be done to provide a better user experience if/when there are network issues. It’s as though the developers only tested perfect conditions, where there might be no delay between a user request and and vehicle response. I’m not sure the developers actually drive a subaru with star link equipped. They’re just not aware of how crummy it functions.

The app is okay when functional but there are spots when the app will not start the car. I have been two hours away from my car and started it, yet there are times I’ve been sitting within a few feet of it and it wouldn’t work, even when connected to WiFi. I’ve called multiple times and am always told there must be no service in that area although there is perfect cell phone and/or WiFi service. One of the features I was looking for in a car when I bought this one was the remote start. When I saw that it wasn’t on the key fob I handed it back to the salesman and said “nope, it doesn’t have remote start.” He then told me about the app and I was sold. Little did I know it would only work 80% of the time. Not very satisfied.

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Just purchased my first Subaru and am loving it. But I have downloaded both MySubaru and Subaru STARLINK as instructed and not loving them. I am trying to make changes in STARLINK (which shows me absolutely no information) but it just sends me over to MySubaru - which will not open. All I ever get is either nothing but the open screen or an error - ‘Unavailable. Something went wrong. Please try again later.’ By looking at prior reviews it appears to be something others have had issues with as well. I have tried deleting and reinstalling the app and still no luck. Very frustrating. Am I missing something somewhere? There is evidently no other way to make the change I need made then through the app.