Consumer Reports

Update 5/22: I was contacted by a developer and told my monthly subscription will run through the paid thru date. I logged back in and find it IS still active and good for another few days. I obviously misunderstood the terms...for like the third or fourth time. :-/ I have bumped my rating to 5 stars. Thank you for contacting me!! By the way, CR was a huge part of my decision to buy a Mazda CX5 and I love it!! Initial review: Why does my subscription term on the day I term with a message it will run through the end of the already paid period if only I wait to term on that date? I need to term before that date because I will be out of the country on that date and don’t want to have to mess with terming CR. You should just give me what I paid for without trying to get an extra monthly fee because I miss the date. I love CR and turn my subscription on and off as needed. I would give you 5 stars except for your cancellation policy.

I have used CR since I was in college in the 1960’s. I take the magazine as well as on line and I love both. The magazine is great to read because it has articles I probably would not have searched for on line. I read from cover to cover. Both are indispensable for doing a much better job of purchasing just about everything cars, used cars, yard equipment, even many smaller items like toilet paper. It is a big time saver. I hate buying something that after I get it home it doesn’t work. Some places make it a hassle to return except Costco who makes returning easy and pleasant. The subscription pays for its self in money and time. CR is the best publication and service and lessons how to shop and look for or to watch out for. Your organization gets my very top Recommendations !!! Thank you for years of help.

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I’m a subscriber and I appreciate the hard work behind the ratings and objective reviews, but the app needs more features. I get the CR newsletter with all sorts of intriguing consumer rights, protections, tips, and tricks, but generally avoid clicking links in emails out of an abundance of security caution and don’t want to browse to a site on a phone. I want to be able to interact with all that great content after authenticating as a part of a more secure experience. Please expand functionality of app for a more complete and secure member experience. (Update) I would also be much more likely to participate in the surveys if I could click through the app to do so. The segmentation of the review component from the broader CR content is disjointed and very counterintuitive. Please bring both sides under same umbrella. (Update 2, 31 Mar 20) Segmentation behind the reviews in the app and all the consumer facing advice still persists; please combine the two CR sides.

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Almost useless. What are you all doing? I have a digital subscription and have a reasonable expectation that most, if not all that shows up on my desktop iMac would show up on my iPad. Not the case at all. Why not? I am sick with a fever in bed and had hoped to use my iPad to do research on hearing aids. Nothing here. You have made changes to what you offer and how it is offered. This has to be made clear and grandfathered in for those of us who have older subscriptions. Exactly what information is now available with a digital subscription and how and where is it offered? You are the organization that is supposed to protect us, not scam us. I had a print subscription since the 60’s and my parents had it from the 40’s. I chose not to renew as the information soon got old and was insufficient. Took a digital subscription instead. Love this organization and hope the relatively new management will not run it into the ground by giving up your core values.

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When you look at chainsaws and see Stihl saws rated lower than ANY other chainsaw, you know something is amiss. I can tell that the products are bought and tested over the course of a few hours, maybe days, and then the rating concludes. This is not helpful for what I bought the subscription for. It's also discouraging that the results are cookie cutter answers. They all use the same phrases. It's like somebody picked up the product, used it for about 2 minutes and clicked a couple buttons and that's what I'm paying money for. That's not what I expected. There could be a poll. You could send products to professionals in their field for free and let them give you feedback over time for their testing. This would be much better than what I can only assume is happening with the lack of dynamism in the results and lack of accuracy in things I know to be true.