MyHumana

For starters the bug that was mentioned by other users about the digital ID not saving to photos appears to be fixed even though it was not mentioned in the last update notes. This developer is incredibly responsive and open / receptive to feedback. I requested the option to save my digital ID to the “wallet app” and the developer was very open about the request and was told it is on the roadmap. I know app design is more difficult than most users realize but this team appears to be sincerely devoted to improving their app.

I’ve had the Humana app as long as I’ve had Humana, about 3 years now. I’ve never had a problem with the app. Everything opens the way it’s supposed to. Updates of stuff I did at the dr are pretty quick to show up. No issues worth noting. Regarding people who bash the app with 1-star and 2-star reviews; take a closer look at what they’re saying. Many of them give the app a low rating because the app doesn’t do something they think it should, call Humana on the phone, and then give the APP a low rating because they got frustrated on the PHONE CALL. True, the app doesn’t do absolutely everything. But it’s an app! If you want 100% access to 100% of everything, just go to the full website!

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The App does not allow you to ask FAQ’s frequently asked questions, you HAVE to cal and work your way through their phone tree, if you figure it out you might be able to understand the person that answers with a heavy accent! ALSO, shortly after signing up the website had a problem, I could not sign in. Wanted me to create a new password! The HUMANA, RxMentor, and Humana Pharmacy all use the SAME password, HUMANA knows it but customers don’t, took more that a week to finally call, because I could NOT sign in, I called and got someone to have me change my password! If I did not ask her if this password would work for other Humana sites, I would have been rejected AGAIN and AGAIN, trying to use the original password! Try and get a person without a heavy accent is impossible!

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I called Humana and asked for a list of dentists covered under my Dental Portion of my dental plan and I received a long list. I selected a dentist from the plan list. Tomorrow is my appointment and today the dentists office called Humana to make sure my insurance was good. They were told that they were Never NOT on the list. I had the dentist call Humana AGAIN and she asked for a supervisor!! Of course the supervisor Said I WAS COVERED!!! Between the dentist office and my time WE WASTED 3 hours of stress!! I have had many problems with your pharmacy also!!! They charge my debit card for prescriptions I’ve NEVER APPROVED and the credit for my charge doesn’t come through for over a week!!!! You really need to hire more competent people... EVERY MONTH I WASTE HOURS ON THE PHONE ABOUT ONE MISTAKE OR ANOTHER!!

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I have been trying To get a reduced price this is been going on since November 9, 2018 your office says they never received anything from my doctor and I don’t understand why I’ve been to three doctors and everyone of them has tried to get me this medication and your office says they have not received anything from any doctor that they sent the forms out and not one time has any Dr. responded to any of them I have been to see Dr Lupi Dr. farmer and Dr. Dean all from Shands HospitalAnd I even talk to a lady in your office they Maria while she was on the phone with Dr. farmers nurse and now nobody knows anything about it thanks someone desperate. Thank you for very much for a quick response Linda Tolodxi