CenterWell Pharmacy

I wish that I would be contacted via email or text (as requested) if a RX has been cancelled. It has happened 4 (FOUR) times in 7 days from my Dr’s RX. I have a cap of $50 to contact me if my RX is over that amount~otherwise, I would expect it to be sent to me vs just cancelling the entire RX. Also, if a RX needs prior authorization, a simple email or text (with the medication listed-as also in my preference-I should be contacted ~ESPECIALLY~Since my Dr’s office wasn’t even contacted for Prior Approvals. I’ve been taking the same medications for almost 5 years & I’ve been a Humana member the entire time~The Pharmacist should be able to see that this (these) medications were previously taken the prior month-daily-and I’m now in a 20 day delay on several of my medications. My local pharmacy closed their doors & I requested Humana Mail Order Pharmacy because I’ve set my Dad, Aunt, & Uncle up for their meds thru Humana Mail Pharmacy for convenience & pricing. I want to remain a loyal Humana customer, but I do feel like being contacted is imperative for communication between patient/pharmacy relations.

Why they dont look at these and update them is beyond me! Especially when it’s the pharmacy that messed thing up to begin with. If your forced to send out a 30 day script rather than a 90 day because it’s a controlled substance, why would you leave it on the list for a refill? Now I have a 30 day supply coming because the 90 day was further down the list and needed a new script from the doctor. Not to mention I’ll have to pay again in 30 days!! Plus they don’t show you on the list which ones are 30 or 90 days!! Most of us are seniors and shouldn’t have to try to figure this out at our age and the difficulties we already have.

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Always a problem with my scripts. They’ll just cancel them and I have to get the doctor to resubmit them. The app will say the RX has been shipped then they cancel it. Then I have to get doc to send a interim RX to local pharmacy because I’m almost out of meds. The price of meds aren’t consistent. One month it’s this price then the next it’s significantly more expensive. I was supposed to save money they said. GoodRx has cheaper prices on 3 of the 5 meds I take. Between comparing prices month to month and trying to get scripts resent, hustling to local pharmacy because of their mistakes, I’m done with this app. They have my credit card number that I entered so I could conveniently pay online, but every time they need me to call them and I have to give them this info again. Just a horrible experience. I would give this app zero stars if I could. I’m a non-critical and relatively patient and understanding person but this is ridiculous .Ughhh. : (

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The Humana pharmacy App opens fast & responds appropriately, however , as soon as you complete your transaction and hit “Submit” or “ enter” the app closes without processing your request. It closes during all transactions that I have tried. Such as, refilling a prescription, ordering a new prescription, and placing an order using with the over the counter drugstore. I have downloaded the latest updates and have tried this using my iPhone 6s as well as, an i pad air 2 with the current IOS versions and Humana pharmacy software updates. I have tried deleting the app and reinstalling it which did not help. I also tried going in through a web browser clearing all of the cookies the temporary files and data closing the web browser and then going to the website again. When submitting the request or hitting enter I received an error & once again, I was kicked out of the page for that site. I also use the Humana Medical insurance application which works with out any technical difficulty on my iPhone 6s and the i pad air 2. Your help fixing this app or my user error (which isn’t impossible 😉) would be greatly appreciated. Due to my schedule is extremely difficult to contact the Humana pharmacy personnel during daytime working hours. Thank you in advance for your time and assistance, Donna

I just this minute signed up so not enough history for an in-depth review, but needed a refill and so downloaded the app and ordered! Easy-peasy! Will update opinion if/when experiences dictate. I am really loving this technology era. 👍🏽 I forgot to send first review (DUH!) so here’s my follow up. Can’t imagine how anyone gets along without a smartphone and their pharmacy (and everything else in their lives) available in their pocket. I just ordered two refills and submitted a new prescription. Humana verified they would get confirmation from my doctor and send me the order. How can you beat that. I’m saving a 5-star rating later just to keep them on their toes. Great app!! Life is good with an iPhone and Humana on line.