meShare

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Update: I did call customer service. Spoke to them twice. They said there’s zero compatibility for Apple users and they asked me to login on a “special” website and pay and they promised to go find my account at a later time to credit me. I asked them to just pay over the phone but they said they had no ability to do that. Looks like this app needs ALOT of help to be usable as they offer on their app. There was a considerable amount of time dealing with the confusion. No customer should have to PROVE they had an offer on the app that is KNOWN by customer service to be a valid offer. Tried to sign up for Cyber Monday 50% off deal. Apparently purchasing iCloud service doesn’t work with IPhone or Itunes. Called and was told it is known. They tried sending me to another website to buy iCloud & if I PROVE they offered the 50% off on the app (through screenshots) they’ll refund half the money. Their customer service literally shuts down at closing time and reps have to get off FAST despite helping resolve the problem you called in. Usability: without the iCloud purchase, the IPhone video app errors and fails when an alert comes through every time. You have to go out, refresh, then try again. I unplug and reset the camera every few weeks when it says offline. Overall this camera is fair. Customer service is fair. If you want a camera that works 75-80% of the time, this will do.

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Very slow to open. Aprox 50% of time when I receive notification the something has been captured but images are shown, just the default logo. Many times there has been people in the picture but to alert has been recorded. Then a spider in the distance suddenly triggers a alert. Have had weeks in row where some of the camera were said to be offline. One camera was stated as offline every night - I suspect it happened every time it went to IR mode, then two weeks ago it has been online around the clock. I gave up on the cloud service, it worked for the first 8 hours then didn't record anything there after. Talked to support after lengthy wait and was told cloudservice is not working and to remove cloud service in this app.

The new upgrade made getting into my cameras MUCH faster. I was nervous to take the upgrade as at least it worked. But I hated how slow it was to acquire a camera. After seeing a couple positive reviews I took it. Glad I did. This is moving in the right direction. Please keep that up. Thank you!!! 4 star as sound from cameras doesn't work. Not sure if app or ZModo cameras? ********** After the above review they upgraded the app. I have not taken the recent upgrade based on all the reviews so mine still works. I mentioned it was moving in the right direction. Seeing all the reviews on the most recent upgrade that statement must have motivated the app engineers that did not want good things said about their app. So they decided to see how bad they could make it to drive customers away. SAD!!!

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We have had our camera for probably 2 years. Have never had any problems... until 2 days ago. It usually keeps us logged in, but is now at the login screen prompting us for a password. When we try, it says “Timeout” and does nothing. I have tried support... the chat is useless. Even though I explained all of the steps I already did, I was given a copy and paste of exactly what was on their website (steps I told them I already tried). Their English was horrible, using “bc” and “plz” like they were texting a friend. I tried calling support, the wait time was 63 minutes. I use this camera as a baby monitor, and so have been without a camera for 2 days. So seeing as that I need to buy a new camera, I’m not buying this one again. It was good for so long, but if I can’t rely on it working or having support to help me fix it, it’s useless to me. So disappointed.

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Update made app useless. I have meShare, zmodo, and Zsight... and all are currently useless. I rarely get motion alerts. And when I try to view them there aren’t any there. And when I have seen one to view it’s just a screenshot of nothing, not the motion clip like before. I am beyond frustrated. By the way, I have made contact via chat numerous times to resolve and each chat has lasted about 2+ hours with zero solutions. Not to mention there are so many mistakes it’s difficult to understand what they are saying. Or they attempt to give you solutions that have absolutely nothing to do with the issues at hand. It’s obviously an app problem but they want me to factory reset my entire system which works great (but I only seem to have access to it when I am at home to use the actual system due to the app update malfunctions)