Meet Fresh USA App

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It’s good seeing store owning the problem of creating an app that helps offset and make ordering easier for the customer, but the self ordering system is way lackluster in features and the login doesn’t seem to work (at least when I tried at the Self Serve KIOSK) Here are recommendation that I think will make the app and the whole self serve produce and much better experience. 1. On the KIOSK side, have the ability to change detail of an item. E.g. not just hot and hot but more detailed like less ice, no ice, and the sweetness level for drinks. Otherwise what is the point of self serve if I can’t get how I want it? 2. Allow ways to add points to an account if a user forgets to login for the transaction. It makes very few sense that the only way to acculturate point is through order IN PERSON with the app loaded with money. At least have a way for people to add unaccounted points if they forget the account, or like me, order in the Self Serve KIOSK to find out that you CAN NOT get points for using self serve. 3. For dessert item, even if the toppings can not be edited, at least show what are the included toppings. It makes it clear for the customer what they are ordering and avoid problem of doubling on a topping if it’s already there in the first place.

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I ordered and waited for 50 mins to finally get my order. while I’m waiting I saw at least 3 people having the same problem, they couldn’t find the online order. Meanwhile in person order only took few mins to get App itself is fine but they should really respect the online orders, there’s no clear line for online order, so I couldn’t even find a comfortable way to go and asked for my order. Everyone is standing around the order pickup and had no idea what to expect.

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I loaded money into the app and tried to make purchase at the self ordering register and it couldn’t find the account. Store acknowledged the app does not work on the system. What’s the point of loading money into account and can’t be able to use it? Now I need to figure out how to get my money back. And why do we have to load the account with money first to collect rewards points? Why does it matter when all they should care is we are purchasing from them.

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The app keep saying can not find the nearest MeetFresh location which is ONLY 1.3 miles away from where I live!! Then won’t let me select the location I want to order from!! Very crappy app!! Hey guys, call google map developer to help U guys, thanks for nothing!! Delete the app

Love the convenience. Feel safer during pandemic to not wait in the line. The best part is that it offers reward program as well.