MakeSpace ®

MakeSpace has been so convenient for me thus far. I had to move but couldn’t take a lot of things that I had with me right away. I had them store what I didn’t need at the moment. Then, when given the chance to ask for a few things back it was all super easy! You have to have things stored for a minimum of 3 months so I haven’t asked for everything back and personally I don’t need everything back yet. I had to log on to the website though because the app was not loading correctly at that time. Storage wise I would just say that if you’re having a bed stored, wrap it up it in two bags since one bag can easily tear and when they’re moving it the part that is teared can allow for dirt to come in while in the process of moving. This just happened to me but it wasn’t too bad, I just removed it with some tide-to go. They also send enough guys to make the whole process super quick! Their services are exactly what I need.

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MakeSpace sounded so promising and we were excited to try it. We were moving from a large apartment to a tiny house and needed a lot of things stored. We were asked to send a shipment inventory, which we did, and were asked to arrange for delivery of our items THEIR facility, which seemed odd and counter to their advertisements. Then, out of the blue, they told us they would not accept our shipment because their DC ops team is not equipped to store crates that big. I never asked them to store the entire crate but specifically told them we would sort things out on delivery day. I saw on FB they advertise that no shipment was too big for them to handle and they told another client they would accept multiple houses worth of stuff! I left a comment to the contrary and was told there must have been a misunderstanding and that I should call their customer service to work it out! Meanwhile I’ve clarified I don’t need the crates stored and the plan was to sort things out on delivery day. No reply! I am floored at their lack of transparency in their advertising and customer service model, and cannot recommend them. it looks like we’ll go brick and mortar and go with an old fashioned storage facility. Bummer! Also, MakeSpace, if you read this, don’t bother to make it right. We’re going in a different direction but I suggest you sync up your Operations and Social Media teams so they’re all on the same page!

When I needed MakeSpace in the fall my partner and I were in a scary situation we needed to leave our rented room in NYC as soon as possible. MakeSpace came and saved the day! They wrapped everything up very quickly. They carried everything down to the the truck. They were fast, efficient and caring in our stressful time. The next 6 months we found ourselves jumping from one rented room to another, all over Manhattan, and each location we needed different versions of our things. Each time we moved MakeSpace would come and deliver or pick up some items we needed or no longer needed at not extra charge. It’s just included in all that MakeSpace does. Each time they would take 5 minutes at the most! I can’t imagine what our last 6 months would have been without MakeSpace. Much more difficult and with much less of our things I assure you. We have recently moved into a place where we could get all of our things back! Hallelujah! Unfortunately, MakeSpace lost our mattress. We only had the basic protection plan which is 60cents per pound and of course the mattress is a light-weight-fold-up foam. So MakeSpace only had to pay us $18. They reviewed our case. Saw what we originally paid for the mattress and paid us for almost 2/3rds of what we paid for it. I’m thrilled. Thank you MakeSpace for being perfection from the beginning to the end. We can’t wait to use your services again.

The move was for my son’s furniture out of his off-campus housing to the storage facility. The move itself went well. My son had a housemate greet the movers because due to work he could not be present for the move. I was notified via text 20 mins. before arrival that movers were on their way and the lead mover contacted me after arrival to confirm some delicate packaging. The app was handy providing appointment updates, move team name and move confirmation; still waiting on pictures to fully load to verify. So here’s the “but”. My annoyance is with the sales/scheduling department. The original appointment had to be rescheduled at the last minute because they were understaffed or overbooked. This created a sense of panic and urgency to quickly confirm another date/time that someone could be present for to meet the the deadline to move out. Otherwise, this is a convenient service so you don’t have to worry about renting a truck and moving everything yourself into storage. I would still recommend this company.

Movers (Vaughn, Felix and Kahlil) and the agent(Rob Mulvihill) were very professional and helpful. I didn’t have great experience at first because the agent didn’t grasp the idea of giving me a estimated quote based on dimension of the furniture, nor eager to confirm credit received from a referral up front. I had a smaller 2 seater sofa, hence I wanted to know if that can fit upright in smaller unit instead of hearing the system only allows to input by item, not the dimension. I almost turned around but when I called the 2nd time, I’ve met Rob who handled things just the way customers expect. He input dimension of the items and numbers of boxes, and gave me all answers needed. Great exemplary of hearing customers special inquiry or needs, and demonstrating by showing willingness to coordinate! Movers were very kind and professional too. Regardless of little bump initially, I still give 5 stars!