FlyCleaners Laundry On-Demand

I have used Fly Cleaners for machine washable items to be picked up, washed, folded and returned the next day. I received them back right on time and well handled. The unscented wash smells fresh (yay! no cloying scent) and all was folded neatly and was sorted and easy to put away. I accidentally threw in something I would have normally hand washed but it was fine. Though I would not do this except by mistake I was pleased to see no damage or shrinking. If you tend to run late be careful about scheduling. These folks run ON TIME. (Yay again!!) I had an 8-9 am pickup window today that I had scheduled in advance. The driver was here promptly at 8. I am very happy with this service especially because it costs roughly the same as using machines and your own detergent. I won’t be going back to my building laundry room. It’s nice enough but who needs it when there is FlyCleaners?

response required

Please note—this comment only relates to the Laundry service (dry cleaning is fine). This company could not be less reliable—I would give this app/company zero stars if given the opportunity. My washing machine broke about a month ago, and so I have started using FlyCleaners for my laundry in addition to my dry cleaning. My experience with their laundry service has been a disaster since Day 1. FlyCleaners only arrives for a scheduled pick-up or delivery about 20 percent (or less) of the time. I will receive a text message saying that my delivery or pick-up window will begin in an hour, and then three hours pass and I find that my previously-scheduled pick-up/return has somehow become my unscheduled. I’ve left work early several times so that I am home on time to give/get my clothes, only to have to leave work early the next day in the hopes that this time, FlyCleaners will actually arrive. Additionally, to add insult to injury, their customer service is a joke—I think I waited one or two weeks for a response to my email in which I asked “you were supposed to come tonight, but didn’t—can you assure me someone will come tomorrow?”. Needless to say, I am EXTREMELY unimpressed. My clothes also still smelled dirty when I got them back. I am so excited for my landlord to fix my washing machine, but in the meantime, I guess I need to find a new company to do my washing.

ask user to change the rating

I tried this service base on a recommendation from a friend. Initially it was great and I loved the convenience. Then over the past few months their service has steadily gotten worse. First I sat up waiting for a delivery that they kept texting me saying it was delayed until finally texting at 11:30 pm to tell me that I would need to reschedule. I called them to let them know I was flying out in the morning and that I really needed my clothes to which they said don’t worry we will hold on to them for you until you return. I was pretty upset to say the least but after returning I gave them another chance. I continued to se a decline in their service and reliability but what finally did it for me was when I received my laundry and upon putting it away found three pairs of sock and 14 (yes that’s right) single socks. How do you lose 14 socks in one load of laundry and none of the ones lost match. Don’t wast your time with this app. There are plenty of laundry services that are just as convenient and way more reliable. Fly cleaners also almost doubled the cost of my laundry over my previous service. More than double if you count all the items I’ve had to replace.

response required

Flycleaners used to be so good. Now they have literally just ghosted on all their customers. I placed my most recent order last week, and they simply never came to pick up my laundry during the appointed time. There was no notification of cancellation or anything. Tried contacting customer service multiple times—no response whatsoever. I canceled that order and submitted another one, thinking maybe it was a glitch. Again they ghosted me. Never picked up my clothes and didn’t bother notifying me. Ironically I did get a notification at the time my clean clothes were supposed to be delivered back to me! If you google their name you will see horror stories from other customers whose clothes they have lost. Even the New York post has covered it. I am just glad they never came to pick up my clothes because if they had, there’s a good chance I wouldn’t have gotten them back, and forget about being compensated for it. FlyCleaners seems to have gone the way of MoviePass. They’ve completely collapsed but refuse to even acknowledge it. It’s a shame because they used to have really fast, albeit expensive service. Stay far, far away.

response required

NEVER USE THIS BUSINESS. First load was great. Second load -- a disaster. My laundry was picked up on Sunday, 8/11, with a scheduled return by Monday, 8/12, in the evening. This did not happen. I was notified of the delay via text and given ZERO explanation as to why the order was delayed. It was automatically rescheduled for Wednesday, 8/14, evening. I waited at home for the delivery for 3 hours, and despite receiving texts that it was "on the way" and that I should be available during the delivery window, the delivery was canceled with no explanation and then I couldn't reschedule until Thursday, 8/15, in the evening. I have just gotten texts from them again that my order is delayed WITH NO EXPLANATION. I have been in touch with support via email. No response. I have tried their customer service phone number and consistently receive a "we are experiencing higher than average call volume" recording. This load has over $500 of clothing and linens in it and I'm beginning to think they simply won't return my order. At the very least they could have refunded the original fee. All they gave was $5 off.