LawnStarter

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I requested to pause the subscription in December thinking that was only for the lawn mowing. But when my subscription got paused, my pending job requests (acorn removal) and pending quote requests (tree trimming) also disappeared and was confused as to why. Other than lawn mowing, other services would still be needed in fall/winter months so I don’t understand why pausing a subscription pauses everything else. I then Re-requested the acorn removal and it showed my quote was pending for April 2020? But I wanted the removal for December or January. Your app should at least give that option and not assume pausing subscription pauses everything! I emailed your company to change my quote date and got a response they’ll check with a crew but haven’t heard anything further. It still shows quote pending for April 2020. Also it would be nice if I can see a history of my conversation with your customer service when they respond via email so I know what my original request looked like. Another feedback regarding your app is when I receive a response from your crew when they don’t show up for that day’s service and attempt to reply later on in the day, it blocks me and says that isn’t my current assigned crew. I don’t want to respond to a whole different crew who has no idea what my request was for. I had services cancelled 4 different times.

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I don’t even know where to start...I signed up for weekly service. The first time they came out the crew didn’t finish edging due to “equipment failure.” He said he’d come back the next day to finish and never showed. I figured not a big deal I have weekly service and he’ll be back in six days...16 days and an ungodly number of emails later, someone finally shows up at 6:30pm. He didn’t bring a bag even though they said he would bag my 13in grass clippings (which they tried to charge me $15 for), his mower didn’t work and he had to use mine and he obviously couldn’t finish because he ran out of daylight. I cleaned the grass clippings off the driveway and sidewalk myself. He did, to his credit, come back the next afternoon to finish, but had to edge by hand because his trimmer didn’t work. You can imagine how that looks. Their solution was a $15 credit towards my service...that’s not even a dollar a day between service dates and it’s most certainly not adequate for the level of service I received. And through all of this I don’t think I communicated with the same person twice. There is zero internal communication on their end when it comes to customer issues and accounts. And the app is unusable. Clunky, redundant and clearly no one pays any attention the the information they ask you to provide (except for payment information). @#^% LawnStarter! P.S. I have NEVER left a bad review online until this encounter.

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When I signed up I wasn’t able to get service very quickly. I was told the crew would be out between Wednesday-Thursday of my service week. Wednesday came around and there was some rain at the very end of the day. My provider canceled due to inclement weather and instead of that Thursday, I was told Saturday or Monday. Our grass was getting out of control. Each day got taller and taller so I asked if they could come Friday. I was told yes. On Friday I contacted the crew and they said they would be out soon (this was around 9am). They showed up at 6pm. When they showed up they told me the grass was too long and they couldn’t do it, so they left!!!!!! He didn’t even apologize for wasting our time. I had even discussed with him that the grass was long and i was aware the app charges a fee for overgrown grass. He said the weeds were waist high which was not true although it was tall. Never again with this app. I do not recommend! Unless you’re okay with people canceling and rescheduling... and then not even providing the service at the end of the day!

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Update: they finally did send me a text. They said “I got permission to give you a mow for just $19. To accept this offer follow this link”. But the link just goes back to the sign up page. I texted. Waited hours, no reply. I tried to call the number, as it appeared to be local, but I got an automated recording. They have already lost my business before they even had it. This “service” is totally bogus. Don’t waste your time. Got an incredibly high quote- twice as much as I’ve ever paid for lawn service. And that was just for a basic mow. My yard isn’t even that big, but due to my asthma I can’t do it myself. It gave me an option to speak to someone and said they’d call and email me ASAP, but a full day later- no contact. Now the app isn’t working. DONT WASTE YOUR TIME. The other reviews of people who had service were not so great either. A lot of inconsistency and poor work. Better off to hire the neighbor kid and just support local biz (of verified, well rated providers).

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I never write reviews unless I think it’s absolutely necessary that people are warned about a product or service. LawnStarter is a service that I would highly advise against using. You are randomly assigned a lawn care provider and if you are lucky and get assigned a good provider, you might be okay. Our first provider or two were good, but they get reassigned without warning or explanation. Our last provider was horrible. They lied about our grass being over 6” so they could charge a “long grass fee.” For our second mow, we asked them not to come since our grass hadn’t grown yet. They lawn team confirmed they wouldn’t come, and then still came and charged us. When I contacted customer service about the most recent issue, they were rude and unhelpful. I would strongly recommend that you stay away from this company unless you’re willing to risk frequent schedule and team changes, unfair charges, and rude/unhelpful customer service.