LawnGuru- Lawn, Snow & Garden

This is a great service if you’re looking for a simple, quick way to locate the right person for a project - big or small. It beats calling around to search trying to get bids. I didn’t give it 5 stars only because I had a problem that could have been avoided. Lawn Guru ran an authorization for our credit card 15 min prior to the vendor’s scheduled arrival time & cancelled our service when the card didn’t go thru. There was nothing wrong with the card - we were told the charge was interpreted as fraudulent. The authorization should have been obtained a day ahead to avoid interfering with the work schedule. Communication with Lawn Guru is also difficult. You can’t get a live person on the phone. The local vendor we hired through Lawn Guru was excellent though. We are very happy with his work.

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I have used LawnGuru for my personal house quite a while. Then I used them for one of my moms rental houses. Two times they cut grass and did not trim around bushes so on the third cutting I messaged provider to make sure he trims around the bushes. He did not. In fact he missed the entire side yard as well and did not trim around the concrete patio. I took pictures of what was not cut and sent them to the company, I was told he would be back out to correct the issues. He showed up almost two weeks later did nothing but take a picture of the patio my mom already cut and said he corrected the problem. I had complained about patio, but also the side yard which was two different heights because he didn’t cut it all. I proceeded to try and go through customer service to solve the issue. They refused. They said that since it had been so long since my lawn was cut I needed to order service again. They could not understand that I did not want to pay again when it was not cut the first time. So nothing was solved I then got an email from the company asking if I was happy with customer service I of course replied that I was not. They then proceeded to keep questioning me about their app and whether I input the proper area to be cut and of course I did but they were continuing to act as if the problem was me even though they took two weeks to address the initial problem the refused to believe their provider did not do the job. They were just trying to blame me.

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I have used this service 5 times over the course of the past year. The first two services were great, guy came out, lawn was done, no problems. After that it went downhill, guy accepted the job and said he would be here the next day. After 3-4 days of him not showing up, customer support removed him from the job and had someone else come out. Ok, provider was bad, customer support resolved the issue. Next provider was late, but eventually came out. The most recent issue was the final straw. My wife unlocked our back gate before the guy came out. Guy doesn’t go in the backyard and claims it’s locked. He never attempted to gain access by asking my wife, who was home at the time. Instead he marked the job complete and customer no-service says the gate was locked and offered nothing more. No refund for the job that was half done, no return visit to finish what was supposed to have been done, nothing. What really happened is that it started to rain when he finished the front. I’m through with this company and will find my own local company to work with and I suggest you do the same to save a headache. As you read through the reviews, note that most of the 5-stars come from providers and most negatives from customers.

This is THE best idea ever!!! You MUST try lawnguru for snow removal!! I use this service for my lawn and could not be more pleased but having this app for snow removal has been a lifesaver thus far this winter. Folks, this app is user friendly so don't hesitate! I'm technologically impaired and even I can do it!!! If you do have difficulty and I did only once, the very capable techies at lawnguru will kindly guide you through the process. No more waiting for a plow that never comes. Now when I know snow is on the way I merely enter the app, map out my drive and walkway, push a button and am notified when my service provider is on their way. When the job is complete, a photo is taken and sent to me for approval. I now wake up to a driveway already cleared or arrive home from work to the same. Why didn't I think of this??!! Thank you lawnguru!!!

A few months ago I had just moved into a new house. I was new to the area, and didn’t have time to call around to local businesses to try to set up service. I heard about LawnGuru, and let me tell you- there’s no monetary value you can place on piece of mind. Every cut was done on time, looked great, and was very low stress during the process. I love the fact that they send you an actual picture of the completed job once it’s done. Once I was all settled in, and bought a mower for myself, LawnGuru was very understanding, AND thanked me for my business. I can honestly say there are not many companies out there with the integrity this business has, and I would absolutely recommend it to any one of my closest friends or family members.