Jewel-Osco Delivery & Pick Up

I’ve used this app pretty much weekly for the past 2 or 3 months. It’s great! Especially when the weather is bad, I don’t need to leave the house. All the delivery people are friendly and courteous. I’ve never had a problem with the delivery time...in fact on two occasions they called because they were running early and wanted to know if it was okay to come. I usually choose no substitution if something is out; but have only experienced that once so it wasn’t a big deal. For me it’s been easy, convenient and fun.

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The reason I chose to order directly from Jewel, opposed to ordering through Instacart, is because Jewel delivery drivers will carry your groceries upstairs without an issue, it’s even in their job description. This time they outsourced to DoorDash. DoorDash drivers don’t expect to carry up groceries, they expect to drop it at the front door and go. So when I asked the driver to help carry up my groceries, she wasn’t happy about it, and I ended up making three and a half trips up while she made 1, and I had to take half of what she was carrying the rest of the way up. One hour window delivery is 10 dollars, and the delivery was 45 minutes late. Not too happy with the substitutions made either, but that’s less of a big deal. Jewel should stick with their own drivers.

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Avoid Jewel-Osco. The lack of notifications and current status of your order is a serious problem. Didn’t get any email or text about my delivery running late and I had to call to find out if I was still getting the delivery. I didn’t even realize there’s a separate app for online delivery until I received that email. Downloaded this thinking I’d be able to see the status of my order. Nope, just a list of past orders and current order. I’m not using Jewel anymore without these basic systems in place. Very bad first impression. It’s not acceptable to make the customer call to find out the order is running late when you have an email system and app in place. Better to go with Instacart or other direct online delivery stores that actually keep you informed every step of the way.

I would’ve given Jewel five stars however there needs to be coaching/training around drivers and delivery to walk ups. As an amputee veteran sometimes it is difficult to carry cases of bottled water or sodas upstairs or some days I’m not well enough to shop which is why I utilize Jewel delivery. However the the last time I used delivery the delivery man complained and fussed about bringing my groceries upstairs to my unit and I was advised not to order heavy items such as cases of water or to meet them downstairs. I didn’t enjoy that experience but overall a good service. So if you don’t have a walk up then this would get five stars and I totally recommend using them.

Pros: -The app is really easy to use and order from. -The drive up service is very convenient. I have a new baby, and not having to truck him into the store has been great. -You don’t need to order 24 hours in advance like Peapod. I can place an order at lunchtime for pickup after work. Cons: -I have often had orders incomplete because of items out of stock.. sometimes I get that they could be out of some things, like a specific bakery item, but once they said they were out of strawberries and I had run in the store to get a last minute birthday card and they had a ton of them right at the entry.. it makes me think they are just unorganized -They use a ton of plastic bags for no reason.. I had an order with 6 individual yogurt cups and they were in three bags with only two yogurt each and no other items.. that is just one example. It makes me feel guilty using the service