Bloomingdale's: Online Store

I have shopped at Bloomingdales for over forty five years yes there has been changes yes there has been many changes some good some Maybe not so good for me there is a shoe salesman name Scott at the Willow Grove Mall he will try his best to be helpful I wanted a pair of shoes by Aqura they were not in my size I tried to MAKE the smaller size fit Didn’t work he said “i will check and maybe another store might have them in your size” today is Tuesday I need by Saturday I wanted those shores I was upset what am I going to do the closes store is in NY and I need those shoes Saturday for the fashion show on the way home all I talked about to my husband was this pair of shoes that I wanted and my toes was too long so they could not fit 8:20 at night store closes at 9 I call the shoe dept ask for Scott he remember me (the lady who was upset about her toes being too long) Scott please order me those in size 9 He was so nice I receive my shoes the Friday before the fashion show happy happy some people do try to make the customers happy they like what they do and some.... everyone is not a people person

Hello As a Bloomies shopper for 30 years I am very disappointed with the customer service in the women’s shoe department. The helpfulness has gone downhill and Also I find that if shoe is not in stock the associates do not want to do a check in the system or call another store ?it’s as if they don’t want to be bothered? Bloomingdale’s is supposed to be a high end store that goes above for their customers/ clients and should be building a relationship with us so that we have a pleasant experience and want Most importantly we are spending thousands upon thousands of dollars in the store where we can also take our business somewhere else ? I’m hoping with this Customer Review can look into this matter and see where it can be improved and hopefully it will be a better experience. Sincerely, Beregen County Riverside Square Mall Shopper

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Don’t like recent changes. The ‘chat on line’ option interferes with viewing/looking at what’s on the page. Happens even when you slid the image to the left since the black arrow remains on screen. Don’t like when you go back to search results after viewing an item it takes you to the top of the page search results instead of back to the item you just viewed. Don’t like changes to filter and sort, prefer the way it was when filter and sort were separate choices. I do most of my viewing/shopping using my iPhone. The above changes appeared mid-search. Maybe these issues only happen using the iPhone but that’s how I Brown Bag shop.

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Well ~ Of Course “The Polo Cologne” was wonderful. However...Again there are very serious problems with Shipping and Lying About Availability! I was originally told that my order would arrive before Christmas...TWICE! It did not. Then, I had to remind the sales associate about the “free gift” (a rather crappy one at that!) Which Somehow Got Lost and was Shipped Another Day After Christmas! They have not asked me to review my Skincare Items Here. Suffice to say, out of Three Estée Lauder Items, Only One Arrived! The second one they, Yes THEY! Placed on “pickup in store” and the third item was CANCELLED!!! No Warning, No Explanation, NOTHING! After 3 Phone Calls to Customer Service who said that they had “fixed the problem” and the rest of my items would be shipped...Nothing! Then... I called The Store in Short Hills and was having a nice conversation with the saleswoman who said that I Could Order Through Her, Then! Said to me: “Ohh! I have a customer and I’m the only one here...Gotta Go! Nice speaking with you...”, and! Hung Up On Me 😳 I couldn’t make this ridiculousness up if I tried! Soooooo...I then called Nordstrom’s and Finally Got The Service and Items That I Wanted! I would advise you all to do the same...Yes! I too miss The Bloomingdales Of Yore...😑

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I believe a department store like Bloomingdales should have a much better app than this!!! It’s so complicated to place an order that at some point you end up going to other websites to buy staff! 1. Payment options: the app is so sensitive that every time you have to re-enter the information over and over again. If you want to change your payment method or you want to use more than one card forget it! You will get a headache. 2. If you want to add a gift card or you have a store credit there is no way you can guess where to input the information. And again you have to go back, call customer service( which is great by the way) and find out how to do it. And, of course, you have to start from step one!!! It’s not good for such a respectable and famous store to have this type of app.