Safeway Deals & Delivery

For 50 years our small town of 30,000, Los Altos CA, has had one and sometimes two Safeway stores. Several years ago the main store was razed and a new two story store was built. It is a very nice store and a great improvement. The one place it falls down in customer engagement. During the 40 some days of the old building the managers and checkers - really all the employees - were friendly, helpful and established relationships with the customers. If you could not find an item the order person would put in a request. They were beyond helpful and when managers moved on to larger stores we were sorry to see them leave. Today the employees seem disinterested. They say hello and did you find what you want but that is the end of the exchange. They tend to be both dis is dive and unfriendly. The managers are helpful if you ask but they change more often. I asked to talk to customer service one Friday evening and was told to come back the next day. In a town where there are 5 other super markets as well as two produce markets shoppers have other choices. I do not see my friends at Safeway very often as I used to. In fact, at the old store I could ask a clerk if they had seen my sister that day and find out where she was. I am devoted to the Safeway brand but I don’t enjoy my visit as I used to.

I love a lot about this app and it’s so helpful and I’m so grateful they’ve made this. I use apps for other grocery stores too. So with that in mind, there are a few features I’d love to add to truly make this app a 5 star app. First off I think I should be able to look up items in the store easily using a search function in the app. I do like like how the app seems to change function a bit when I enter a Safeway or Vons store. Also when you scan a product there should be similar product recommendations that pop up as well, even companion products. Buying hot dogs? Suggest to me that I might need mustard and buns and what aisle in my store I can find those in. That’s extremely helpful. Also include the ability to add to my shopping list from the suggested items. Also club cards are connected to phone numbers. Usually a cell. Ask me permission to send text messages and offer me a dollar off coupon for signing up for texts. When I’m in the app creating my list send me a text message asking if I’d like to have those items delivered for free. That would be amazing. These are functions that would be helpful and also beneficial to both the customer and the store because it will retain better that customers business. Why go somewhere else when I have all my needs met in one place? It would be brilliant.

Yes I love the Safeway AP! And I purposely don’t use apps from other grocery stores because they are simply not user friendly and drive me crazy. But, of all things, the time it is most difficult to use their AP is when I am in a Safeway store. One would think they would make an effort to make it easy to use in store, but it is quite the opposite. Yes, I often spend time prior to shopping to look through their ads and make my list, yet I still want to use the AP in store especially if I forget to look for a particular item in the process of making my list. I am very annoyed and I know others with this same issue. When annoyed, it often means deleting the AP. I haven’t yet got to that point, but it is getting closer the more I struggle to use the AP while in their store. Also, just updated my Safeway AP and noticed I can no longer look at weekly ad in categories. It merely brings pictures of various flyers and when you click on categories, it plain doesn’t work well. Whatever rather update, please make it easy like before to view weekly ads easily by category. If this isn’t fixed, I will be deleting the AP, as this update seems insane. I do see the new stack coupon feature which is ok although the bright yellow banner is annoying. I was doing well before. I would rather have the stack feature taken away then to live with this update. Please fix!

The app worked well most of the time until late last night. It immediately crashes upon opening within seconds every time now. I tried all the usual work-arounds, including clearing my browser, shutting down and re-starting my iPhone 7 Plus, etc. it still almost immediately crashes. I even did today’s app update with no change to the constant crashes. I will not be shopping at Safeway or Albertson’s stores until this latest glitch is fixed. Something is seriously awry in Boise, or from wherever this app is currently managed. UPDATE: I was finally able to fix the problem by deleting the app from my iPhone, and then re-installing and signing in again afterward. If Safeway and Albertsons cannot fix the problem themselves, they should at least advise users of this awkward needed fix. I have had mostly good experiences with the app until this past week. I also want to convey my agreement with the annoyance others have expressed about our points under 100 being deleted at the end of each month. I also am often annoyed that at least half of the time my local very large Safeway store in San Jose does not even carry the so-called “free” items being listed on the app. Sometimes in those instances the checker will allow roughly equivalent substitutions.

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The digital app is so discriminating...if I’m standing at the register and my phone isn’t functioning and opening to the Safeway app with uploaded coupons, or if I’ve forgotten my phone, or if I’m being rushed by the person behind me this advertising app is not working. I have the paper ad in front of me pointing to the cashier and she says “sorry you don’t get this deal unless you go thru your digital app” then this is NOT good customer service. We live 1 mile from Safeway and Albertsons which are coincidentally across the street from each other, I prefer to drive 5 miles to Fry’s who make using their coupons customer friendly. Yesterday on one of my rare Safeway shopping experiences, the cashier actually suspended my purchases and made me go to a different line and start over. My cashier kept saying “I can’t help you, I can’t change prices”. The customer behind me was saying “lady just pay the difference, what is it $2 bucks? I’m in a hurry, go to a different line...” My app wasn’t coming up at the store even though I had previously registered and used it. I had to take all my items to a different register instead of the cashier finishing my transaction. I’m disappointed in Safeway for requiring everyone to use this digital app to get their advertised sale prices. I’ve heard a lot of other complaints from customers saying the same thing. For every written review there are thousands of people thinking the same thing.