Irvine Company Apartments

If you are looking for an apartment in a beautiful, peaceful, serene environment you need to come to the Bluffs! This is our second time leasing an apartment/home and our agent was Stephen. He is an admirable young man with an incredible voice I might add! He should be using it to make millions of dollars as an announcer! Steven is extremely professional and represents the Irvine Company with the utmost proficiency. He has the stature, sincerity, kindness and politeness of a royal, and he can also make you laugh! He took care of us through a crucial milestone in our 38 years of marriage when we were selling our family home of 33 years and downsizing. We were very stressed out with an escrow cancellation in the last week of escrow and then a new buyer extending the escrow closing four different times. Each time I came to talk to Steven he was understanding, patient and helpful. I made a blundering mistake at one point and changed our apartment there and he graciously forgave me and smoothed the transaction back to our original apartment and never made me feel embarrassed about it. He is just a young man, but he seems to have some worldly experience, no doubt due to the job and people he faces every day. So we would just like to thank him for all he did for us to get us settled here again in a place we can call home until we find our way again. Thank you Stephen you didn’t amazing job for us! Sincerely, The Briglio’s

The Irvine Company and leasing office have provided excellent service. Hoping this is consistent. The app still does not work on iPhone SE. It would be very helpful if it did work. Is there a way someone can fix the app to work on the iPhone SE? Very surprised and disappointed that the Irvine Company permits people to smoke cigarettes when there’s no smoking here and permits extremely noisy motorcycle and car engines to disrupt residents’ sleep. Hoping they do something about this soon.

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This is the first time I’m leaving a review for any app. As an iOS developer, I’m distraught with how horrible this app was made. Views are pushing and popping in the wrong areas, data doesn’t update after app restarts, or even reinstalls. Notifications don’t clear in-app or on the home screen. User experience is backwards and upside down in every way, their overuse of web views (loading website into the app) is astoundingly overused and buggy, although this was likely a budget issue/requirement from the Irvine Company. Data does not save. I’ve updated my info several times (for some reason my phone number is completely incorrect across all of the Irvine Company systems and app, even though I’ve updated it with them in-person, and across all the said systems). Notifications come super late and it’s disconnected from the actual services they use (ie I will get a package delivered via Parcel Pending and won’t get notified in the app until I call resident services to ask “where is my package? UPS said it was delivered”). Really disappointed in the overall quality, given the “luxury apartment” experience I’m promised. It took smart developers to make beautiful apps 5 years ago, now it just takes someone/a company finding the right tools/team to create one for you.

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-the navigation tabs at the bottom cover the iPhone XS Max line at the bottom making it difficult to press some navigation buttons -The app requires me to call to schedule a maintenance request during business hours. It was nice in way older versions of the app when I could have them call me to schedule one if I did not give permission to enter. Also I am required to call even if it is a community request. It was just convenient when they would call me instead of me calling them. Half the time the office never even answers so its impossible to get into contact with them. -Touch ID/Face ID login is never used even when configured to. The app just logs in by itself. This is not how biometric authentication should work to login.

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I set up a recurring payment on the 30th of the month and the app specifically stated that when a payment is set up on the 30th, all subsequent payments would be deducted on the last day of the month. However, this was not the case and the subsequent payment was taken before the last day of the month. I explained this to management and was told I did not set up my account properly. It was never said that may be our system has an issue and we will work with you to fix it. It was immediately the customer’s fault. I like The Irvine Company, but I would never use their app for recurring payments.