Drybar

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I’m unsure as to which update caused my problem ( but I know my work arounds, they aren’t always convenient for me). If I’m on WiFi, it works and will let me schedule etc, no problems. If I am on my own LTE network it will NOT work. I have uninstalled/reinstalled the app. It doesn’t matter if I am on a unsecured WiFi (home router) or not... it would let me book. I do not like booking on an unsecured network so I don’t. The only work around is to log in via my web browser, or calling the drybar.... please fix this issue... this is not my issue. I can book on the website with no problems. So frustrating!!!! Been happening for at least 7 months (prior to New Years). Thanks!

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I can’t log in, I’ve called and written emails multiple times with only one response. I’ve sent screen shots of the messages I’m receiving from the app with no response. I’ve tried creating a new profile with a different email address, which gives me the same error messages. The app doesn’t work at all; I’ve erased and re-downloaded several times, but it doesn’t matter. I’m shocked that a business like this doesn’t have a workable app. I want to love this company more and having workable technology is a must in this day and age.

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My membership is not reflected; my appointments are not visible on the app. And then you can’t edit appointments online. Can you conceive of that? If you want to change an appointment - say, a week in advance - you have to call and talk to someone in customer service. This app is actually not for anything other than booking appointments you’ll forget about because you can’t see what you’ve booked and you can’t add them to your calendar. Better to be app-less, than have one that doesn’t function.

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So if you are just trying to book a simple appointment for yourself it works fine. I was trying to book for 2 and I had to book 2 separate appointments and put the names in the comments. What complicated it even more was that I could not see that a second appointment was not available at the same time until the first one was booked. I had to cancel and rebook both appointments several times before I could get them both at the same time.

i’m experiencing trouble when scheduling an appt. I have uninstalled the app and added back and still same problem occurs. possible to send an update soon? Also.. would be nice to have a feature for members showing us how many unused blows are available. App is super user friendly ! Thx, 💛