IBX

I had many problems/fails using IBX online on my computer. After downloading the mobile app everything worked great! Haven’t had any problems so far. Easy to use and navigate.

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January 16, 2020 The web portal team contacted me by phone and email today. It’s been 10 business days since I reported the problem below. I informed them that after reporting the problem below with logging into IBX using mac iOS and iPhone, I WAS ABLE to access the account I created by using Microsoft Windows Explorer browser instead of Safari iOS. Fortunately I did not have to wait the 3-5 business days for them to get back to me! After logging in using Microsoft Windows Explorer I WAS able to Confirm my email account. THEN I was ABLE to login to the iPhone IBX app. The IBX iPhone app has been working smoothly and is very easy to use and navigate! [January 2, 2020 Unacceptable! Just started with IBX yesterday, January 1, 2020. Their web portal was down and still is. I Created a new account, but experienced an account lockout. Called them. They said their web portal is down. They will submit a ticket to the web portal team and the web portal team will get back to me in 3 -5 business days! I haven't been able to login to even use the app! It allows creation of your account, but once you create the account, it requires email verification. The web portal sends the email to you, you click confirm and then it goes to a web page that says ‘error forbidden’. Then your brand new account is locked out and will take 3-5 business days for the web portal team to get back to you!]

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Right off the bat, this app is disappointing. The login screen doesn’t support password managers (neither apple’s built-in solution, or 3rd party managers). My health information is the most private data I have, and I’d prefer to keep it safe using a complex, unique and safe password. Once you do manage to log in, no support for FaceID or TouchID. Inside the app itself, the interface is slow to load, and feels outdated. Needs to be more responsive and the the design needs to be updated to match the website and/or modern app standards. UHC has been a leader in the mobile app game for insurers, and IBX should take a page from their book and rebuild this app for 2020

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With the new update I am unable to sign into the payment options. My account has been locked for a week now even though the message says “wait 15 minutes before trying again”. I’ve tried multiple times to talk to a representative but I’m given nothing but 3 different help numbers that lead me to the same place. No one seems to work at this affiliated ‘customer service’ company. Highly unprofessional and I will be enrolling with a different provider next year.

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The development of this app had to of been a high senior project. For a company this size and handling this volume of healthcare is embarrassing. The app never works, clicking on links does nothing. Clicking an arrow to take you to the next page does nothing. Whenever you get it to link up it’s like sands through an hour glass. There’s no loading of your prescription history or ability to order meds through mail order. That’s an absolute joke. So all this is bull$@&% app. Loading it will only make you delete it. Good riddance.