BCBSTX

UPDATE: The app is mostly functional for me now. The coverage section is still iffy and I can’t see individual deductibles, but everything else appears to be working. Nice to finally add my insurance card to my Apple wallet after over a year of issues. Knocking off two stars from 5 for the remaining issues and the issues I had with support. OLD REVIEW: This app is almost completely broken for me. The only portion that works is the claims center. Everything else throws an error, so I am unable to even view my medical card in the app or my coverage. I’ve tried contacting the support email on FOUR occasions now. Each time I have gotten no response or a single follow up email asking questions and no further follow up after I provide answers. Each email response has the same signature and name, so it feels like it’s one person providing support on this that may or may not respond.

If I had the same experience as some of the negative reviews I would be frustrated also. However everything is working as described for me. The info is concise and the app is easy to navigate. I had a question about coverage and there was a contact button that entered the phone number for quick dial (Now if I can just get a human on the line...). The app is much easier to access than the website and has most info needed. If it works on your phone a definite must have. (I’m using an iPhone XR)

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This app is horrible! 1) The location finder puts me 2 counties away from my actual location. 2) the search function is clunky, why click search just to type in a search criteria just to click search again? 3) once I get a search result with a list of providers, the “call now” button does nothing, takes me to a blank page with the “done” button in the upper left corner, no other option other than clicking “done”, which takes me ALL THE WAY BACK TO THE WRONG LOCATION! Start the clunky search process all over again. 4) don’t click the directions button either on a search results page, this too will wipe the search results away. 5) don’t leave the app to call or look for directions, this too will wipe your search results away! BTW, I’ve delivered half a dozen successful software products to market and understand the importance of a positive user experience, I would have fired whoever designed this app!

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Still no ID card with this supposed update. They add their fake response after your review that goes nowhere just to appear as though they’ve actually fixed something —but they haven’t! Claims to support Apple Wallet but doesn’t because it won’t give you your ID card. Still nothing populating most pages. They refer you to the Blue Access website and basically all you can see are claims and referrals. No phone links to call for preauthorizations. This is one of the worst apps ever. It’s just awful that a CEO can be given $milllions in bonuses annually but can’t get an app produced that works for the insured who pays his outrageous compensation. Not only can you not get your ID card to appear, but nearly every page refers you to a website, rather than provide the insured with their information. You can’t even see your coverages! Ridiculous!

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For the past several days at least (since downloading the app), I’ve received the following message after entering my User ID and password: Something went wrong on our end. We are aware of the problem and working on a solution. Please try again later. When my premium is due, I’m going to tell customer service I know my premium is late. I’m aware of the problem and working on a solution. I’ll try again next month. Am I going to get any sympathy? Probably not. Let’s make a deal, BCBSTX: I will pay you $25,000 a year for my healthcare coverage for my wife and me, any you supply me with a reliable app to access the information I need about my claims, coverage, and payment options.