Holiday Extras HEHA! Smart App

I regularly use the off airport car parks but when I booked parking for my latest trip the best deal was for Meet and Greet parking. Service was excellent from start to finish.... User error meant I accidentally booked my car in 3 times on the same date. Before I noticed the error Holiday Extras had contacted me and consequently arranged a speedy refund. On the day of departure the car park directions were very clear. The car park staff were really helpful, particularly Nitin, the Marshal Manager who on hearing that this was the 1st time we had used this car park insisted on accompanying us to the terminal and helping us with our luggage, he was a real gentleman. Our return flight was delayed and therefore we were especially grateful to be able to walk back to the car park - about a 5-minute walk - and be on our way home without delay. Thank you for an excellent service!

Yesterday (12th July) I needed to make a change to my booking as I had inadvertently booked to drop off my car at the wrong terminal at Heathrow - I had two chats online to Zoe L and Beth and then spoke to one of your agents whose name I think was Jacob. They were so polite, friendly and customer focused on sorting my mistake and within minutes Jacob had cancelled my original booking and rebooked it with the correct details. Their individual levels of professionalism were impressive enough but I suspect that also evidences good staff training by Purple Parking. I have already recommended you to several of my friends and colleagues and will not hesitate to use hi again for future international business trips. Many thanks!

Thanks for the most recent update, it’s massively helped our problems with our trips showing up when logged in. All round, great improvements and now it’s super easy to use and find everything in one place. Have spent hours playing the game too, have you thought about offering customers prizes for playing?

Personally I am not happy about leaving my keys with car parks or valet parking companies when I'm on holiday. You never know what is happening to your car while you're away. It seems Holiday Extras only offer this type of service now. That's just not for me so I'll park with official car parks at airports from now on as I can keep my keys and enjoy my holiday, safe in the knowledge that some rascal isn't racing my nice car! I would say that Holiday Extras have taken my concerns seriously though, so at least they have a good customer service department.

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The most unbelievably useless app. I made a booking and was then sent a text saying I could download this app to view it. Great I thought. But once downloaded I couldn’t log in. After a frustrating half hour of reset password requests I resorted to live chat where a very nice advisor told me that if I didn’t create an account during booking then I couldn’t do so until I made a new booking! What? No sign up, only login! So why send me the text I didn’t ask for in the first place? And why on earth can you not create an account afterwards and then add bookings? I’ve never come across anything like this before and can only rate it as a zero for wasting my time!