Sykes: Book Holiday Cottages

Hi, I have previously emailed few weeks ago saying can you add a filter for couples (not heard anything back) I have booked and used Sykes for years. I would like to be able to find holidays for couples, I have trawled through this web site for hours trying to find my ideal holiday cottage where both couples have the same thing ie double bed, en-suite etc, we usually club together so it would be fair to be able to have similar type of rooms, I usually book a cottage that sleeps 6 or more to get that. But it does surprise me that when you see a cottage and view it you see a nice big bedroom and the bedrooms only have singles/twins and not the option for zip linked. I have tried the usual filters for bedrooms and bathrooms but there are a lot of places that are missed off, I must admit it does start to put me off from looking as after a while I cannot find what I want (as I have got bored and the fun has wained) and hence the filter, I have no idea how you would go about to do this but I do feel having this will enhance the enjoyment of finding your perfect holiday. I have had some amazing holidays with your site and would love to continue using you. If you can see if this is a possibility that would be great, thank you.

Found this company on line from the first call I made to them about a holiday was great by a very helpful young lady on the phone the app that she told me about is easy to find your way around the app you see your holiday home you can check your money that you have paid off and what is outstanding at that point of time once the holiday let has been paid you get told where to pick up the keys and the location of the holiday let so thank you for a great service once I have had my holiday I will put a update on the holiday let on the Isle of Wight love mr cheeky in Kent

ask user to change the rating

We have had the most terrible stay over Christmas, firstly our cabin is situated miles away from anything. Not even a local shop in walking distance, for people who don’t drive this is horrendous. And costly!! Secondly there’s no washing machine. All other lodges we’ve previously stayed in had a washer. When you’ve got small children for a full week over Christmas its unacceptable to expect people to wash garments over the bath. Also... nowhere near enough towels are provided. Given there is a hot tub too! The hot tub was also broke for three days out of the seven we stayed, due to it entering sleep mode. Again appalling, totally unable to use. Lastly I would like to say, for a Christmas stay and having to shop for Christmas food the fridge is tiny and therefore we couldn’t fit anything in it. Our milk and drinks etc were outside of the cabin for a week! I will be leaving a true and honest review on trip advisor and advising people to stay well away from this cabin in this area. I would appreciate you following my complaint up in the correct way and we would like a reply to our comments. And some compensation, for the lack of use of the hot tub for three whole days.

We thoroughly enjoyed our short break, going home feeling relaxed and chilled. WiFi works brilliant streamed Netflix no problem and kept in touch with home. No issues at all. Very clean site and lodge. Bed was comfy and massive! Spa bath very relaxing with a nice little touch of the radio that’s in the sauna or tv, and moodlights. Very quiet, we only see a gardener the whole break. Ideal when you want to just get off the rollercoaster for a few days! Cornwall is beautiful, we explored a few places, lizard point and port Isaac where they film doc Martin made our break too. Would return

ask user to change the rating

I recently made a booking with Sykes Cottages for a holiday in Northumberland. Usually I make the bookings online and everything works really well. However, on this occasion I was unable to use the discount voucher I had been given from my previous booking so had to call the booking team by telephone. Whilst on the phone I was offered travel insurance which I decided to accept. There is a 14 day cooling off period for the policy. A few days later I checked my other insurance documents and found I was more than adequately covered and decided to cancel the policy. It has taken four emails and five telephone conversations to finally get the policy cancelled. An extremely frustrating experience and not one I would wish on anyone else making a booking.