Hanscom FCU Mobile Access

The app rarely, if ever, crashes. It’s perfect for most of the basic banking actions. I think it would be cool to make the app a little smarter though... I’d like the ability to set notifications for real time updates when a card is used, or have a more descriptive interface that gives information on what each option entails (almost like a tutorial for us younger or even first time bank users). I also feel like the app’s transitions could be a bit more seamless, or at least appear to be. The transition from screen to screen feel very old school and bland. This app ultimately does what it’s supposed to do and I’m happy with it. So 5 stars it is.

One problem I have is being able to print a page, maybe it is there but I haven’t found it. In some cases a pdf file is ok, but sometimes I just want to capture the pace. I often use a screen capture but am not able to always get all the information on one screen without scrolling; and that takes two screen shots. And it is not possible to scale the data down to fit it all on the screen. Another issue I had/have is the way the programmer and I differ in our logic. When the software was updated, some or all of the preferences weren’t carried forward. Ok. The default was for elimination of paper copies of the monthly statements (and I prefer paper copies) but we were told that the settings could be changed. Tried that and wasn’t able to see (verify) that the settings were changed back to paper statements. Tried it a few times and finally had to call customer service to make sure it was changed and that we would be receiving the statement in the mail. One more thing: it would be useful to be able to go from one account to another without having to go back through the dashboard. Maybe a ribbon with tabs for checking, saving, etc. would be easy to add in a future release

I’ve been a member since 1980. When I moved to Florida to live near my daughter and her family I was concerned how HFCU world work out with the move. My fears were for naught. I’ve had nothing but fabulous service from hundreds of miles away. I can do everything from my iPhone or computer. All I miss is interacting with the fabulous folks at Hanscom or Devens. I recommend opening an account with them if you already haven’t. Since I wrote this review Hanscom credit union has redesigned their app. It’s better than before. They have added using your finger print to sign in. It’s a convenience you will love.

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It’s 2019, isn’t it? If so, why does this app run like it was made 10 years ago? The app is soooo antiquated. For example, in order to make a payment on a loan, I first need to write and photograph a check for deposit into my Prime account. From which (and only after the check clears 4-5 days later) I then need to return to the account to transfer funds from my Prime account to my loan. Yes, part of the problem may be due to Hanscom’s self-imposed loan payment process, which is absolutely ridiculous. However, the app doubles down to magnify an already horrible customer experience. Every month I dread using this app and wish nothing more than for it to be magically upgraded to being somewhat user friendly. But, I’ll only hold out hope for so long, and before long I’ll be forced to switch banking to a company that at least uses technology from 2015.

I have been banking with Hanscom for many years now and love this financial institution and this app! I have a checking account, saving account, personal loan and car loan with them...and my child has a savings and checking account with them! I get me direct deposit 2 days early and have had nothing but GREAT customer service, loan rates and account promotions ALL the time!! The app is very easy to understand and navigate and account information is easy to access and always current! I am a proud Hanscom member that uses this app every single day!! ❤️