Rockland Trust Mobile Banking

Their online bank is probably one of the only reasons I still bank with them. I live in the south now, and they don’t have Rockland bank here, but their online bank is so good I can’t leave haha. They have great customer service, every time I’ve had an issue they fix it or explain the problem. Their customer service line also has real people! No sketchy people with thick accents reading from a script!! App will show a purchase on my account that I made 5 mins ago (seriously!), checks ready right away! You can’t beat that. Ive been with Rockland for 5+ years and two moves. I’ve tried other banks but Rockland has them all beat! The only reason I gave 4 instead of 5 stars is because there are the occasional glitches. Sometimes you click on the account history or try to deposit a check and an error message shows up. Nothing too major and nothing that has lasted longer than 5 mins. 👍🏻👍🏻👍🏻👍🏻

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Update from October 2017.......can’t log in at all. Deleted app and reinstalled it, was only able to log on once. Please fix this.....I only use Mobil banking, and if I can’t, then I’m looking for a new bank. This app has always been awful, now it’s even worse. Easy to navigate, that's about it. Used to be able to deposit checks into personal account over 2500 per day, now it won't allow to deposit check larger than that unless it's into a business account. Looks like I'll be making weekly bank trips. That's just awful that has changed. Update....I HATE THIS APP!!! Can't deposit ANY checks, because they're over 2,500?? That's the most ridiculous thing EVER. Also, Touch ID is a joke. Have to set it up everyday, and it's very slow! Bring back old app please. This is so bad, may consider new bank that doesn't set a deposit limit. Incredibly slow, Mobil deposits are awful on this app. Doesn't let you know weather or not it's been accepted til the next day. Not good when you need that deposit. Sooo not happy with this new app. Ok new day, so today's rant: went to deposit my check and it told me my accounts are unavailable!! I'm switching banks! Update, now my accounts aren't available for mobile checking. Def switching banks. Read the reviews Rockland Trust!!!

This app does everything I used to do with key entry telephone banking and of course it is much faster now to check balances or transfer money. Some things you still need to visit the bank or pick up the phone to get done, and Rockland (which has been the second acquirer of my original bank) has retained staff at locations they took over and remained courteous and efficient. The speed and functionality of the app has also improved since I started using it a couple of years ago. I am happy with the bank and the app.

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this app consistently lags behind other banking apps I’ve used for different accounts, which is a shame, because Rockland Trust is the only bank I use given their stellar customer service when it comes to in-person banking needs. 2 stars because it generally does what I need it to, but it’s seriously lacking on multiple levels. 1.) infrequent updates to handle software changes (many of my complaints will probably be linked to this, so take them as you will) 2.) no easy access to account data - I probably wouldn’t complain about this if I didn’t also use Simple, which offers an AMAZING app that easily tells me, among other account data, what my routing number is, and which is far more intuitive and user friendly when I compare it to the RT app. 3.) frequent app crashes 4.) multiple login requirements (not for password error, but because the account screen simply won’t load). 5.) variability whether the system will accept mobile deposits - not for amounts, but for random error messages that leave me frustrated I bothered signing my check and feeling forced to physically go to the bank when I didn’t have time for it in the first place 🤨 I’m sure there is more I’ve been frustrated with in the long time I’ve been using this app, but the bottom line is this - do better, Rockland Trust. this app is a really inaccurate and poor reflection of the amazing banking that keeps me with your company.

When I go into my bill pay it does not show when I paid that bill last or if it is pending or future. I have to go somewhere else to find this now and it is very confusing.I have made multiple payments on accounts because of this. Deposit of checks by picture is the worst. This gives an incorrect error of declined deposit due to picture quality or no endorsement when it has one. Update- still happens. Check pictures don’t work and freezes. Sometimes it works sometimes it doesn’t. Have downloaded new app and did not fix the issue. Love online banking ,but not this app.