Great Wolf Lodge

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I used the precheck in option which was nice. This allowed me to use a different line to get my keys once I arrived. I did not use any of the food ordering options in this app so I cannot comment on that feature. However, I did use the feature where it showed me the next grand lobby activity and that was nice. That feature allowed me to not use the website to see what the next activities were. I really disliked using the map because every time I zoomed in or out, the map would reload. I wished it would’ve zoomed in and out like a picture on your phone. One last thing, I tried using the chat option to reach customer service at the lodge and they have been unresponsive to this feature. I haven’t received any responses in 2 days but I ended up getting the answer from a staff member in the hallway. Does that feature not work?

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After we arrived, I sent a message using the chat feature that no one ever responded to. I then sent another message, several hours later, along the lines of “is anyone out there?” and again received no response for the duration of our stay. Apparently no one is actually checking the messages there. Additionally, the schedule on the app is out of date, as we showed up for an event that wasn’t actually happening - the desk staff gave us a paper schedule and said to follow it instead. We have other issues with GWL that are not app specific, which will go in a review of the facility itself. All that said, the staff that you can interact with in person are all nice and the water parks and events are lots of fun for kids. We’d go back, but we would not waste our time on the app.

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It’s great in theory, sadly the app just doesn’t deliver. The mobile checkin doesn’t allow for gift cards to be applied, and you can’t complete the pre-checkin process without submitting payment. The lodge will send messages to let you know important details like your room being ready, the water park opening and early, etc. however even with notifications on, you won’t actually get notified outside the app. The schedule duplicates items(ten-paw bowling was listed twice every day of our stay). The menu only worked for one of the restaurants during our stay. The best thing about the app was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page.

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I downloaded the app thinking it’d be quick and easy to do everything we wanted to do. But once I’m logged in, that’s it. That’s the end of what I can do- doesn’t matter how I login, I’ve tried via email address, got a white screen once logged in. Deleted, downloaded again and tried logging in by reservation number, got the same white screen after login. Deleted and downloaded yet again. Logged in via Google- nope. Same white screen after login. Deleting and not downloading again. Customer service’s wise advice was to use another supported device to try it out. Not worth the time and effort!

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Did not do mobile check in from the app so I can not speak intelligently on that matter. The app did alert us of evens going on I. The area. The coupons were very specific so we did not use those. The map took forever to load. The biggest thing I wanted to use was to order food on the go. It only offered 3 restaurants. Buckets, which was usually turned off and you could not order. The pizza place and it did not have a menu to look at. And the ice cream place. Now you can take a picture with Wiley and that was a fun feature. All of this being said the app was pretty useless to us.