First Security Bank

One thing that I suggest is that when you use your card it is able to send you the message through your push notifications and not just your text messages. I have a discover card and when I use it it send one through the push notifications from the app itself.

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About half the time i go to log in, it says there is an error and to check back later. “Network busy”. (Happened last night and again this morning) I know after 10pm it’s probably not going to work. Also, with the last update it took away Touch ID so we’re back to typing in passwords. If you go to do a transfer in the app, half the time it says “error” and won’t say what the error is. I finally figured out on my own from the actual website that i needed to change the transfer date to the next day. This app is not user friendly and is not reliable. I have a capital one card with their app and it made me realize how much better this app could be. Seriously considering switching banks because most banking is done through apps these days.

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This is in no way a reflection of my feelings towards First Security or its employees... This app is not user friendly. You’re way better off going to the bank in-person than using this app. It takes up to two days for any transaction or deposit to be reflected. It makes it hard to know your true balance. Also, I have never been able to deposit a mobile check. It rejects it every time! I use another bank for my main checking needs and I’m always able to deposit there, so I’m certain it’s not the picture quality. Since this feature is the most important for my banking needs, I give the app a low rating since it does not meet this need.

I’ve never had problems with this app. No, it’s not super fancy but does include nice features such as Touch ID sign in, mobile deposit and spend tracking. It does what it’s made to do and pretty user friendly. I’ve seen others struggle with other apps from local banks and I’ve just never had problems with FS bank app! Overall great people to bank with.

I solely rely on this app to keep me up-to-date on my checking balance. But, since the update, I can’t tell what’s going on with my account. Where I used to see debits immediately when I swiped my card, I now have to wait 24-48 hours for them to show up in the app. Often I’ll find my balance lower than the listed debits should make it, so I’m left wondering if a certain bill has been deducted or not. Very frustrating!