fepblue

This app is GREAT!!! It really helps me stay on top of my health (with $ incentives) and on top of my claims so I'm not hit with surprises. I would give 5 stars, but a little update is necessary. When an EOB is denied we should also get a text or in the email subject it should notify us of a denial so we can get to work on it right away. I mention this because I always get the email that a new EOB available for viewing, however I don't always look at them because (I know I should do better) I think when I get the notice that an EOB is available I think it's all good. Needless to say I found a couple that were denied and now I need to work on them before 31 Dec. So if we could get a text that an eob was denied that would be helpful. That's all the text should say and if the concern is with HIPPA or a patient keeping information accurately updated a simple text saying an EOB NEEDS YOUR ATTENTION should suffice. Other than that... GREAT APP!

Ginger from nurse-line helped me so much, she listened to me carefully, asked important questions, answered my questions, and told me to go directly to the ER— which is where I needed to be. I am so thankful to have someone so nice to call, I was scared, and I couldn’t get anyone else on the phone for assistance, thank you Ginger!! The scary thing is how difficult it is to actually speak to someone at a hospital or dr office when the on-call dr is unresponsive. I was experiencing severe vertigo and vomiting and did not want to go anywhere unless necessary as I was alone, unwell, and dreading having to move, given my condition. As a normally very healthy person I will be forever grateful for the care and concern Ginger and the BCBC nurse-line and app provided — I could only use the app and press the button to auto call because my head was spinning way too much to read or stand and locate paperwork/phone numbers—- you really never know when you may need help and a real live person to speak to helped me understand I needed medical attention immediately. Thank you again!

I have Anthem insurance and use the app daily. I must admit I am hooked on earning the cash rewards, and really enjoy using them for my copays when I go to the pharmacy and the doctor. More important, however, is accessing health benefits that are available to me that I wouldn’t have known about. I have been enrolled in a weight loss program, losing 12 pounds, while getting a free scale and Fitbit, plus active coaching and program monitoring. I received a free blood pressure monitor, that helps me keep track of my health. I have had physical therapy sessions that I didn’t know were covered, and have had other benefits that were for the purpose of keeping me healthy instead of helping me recover from being sick. Anthem is a great insurance company, and I appreciate all that it does for me and my family. I like staying well, instead of recovering.

As a medical professional I find the questions To general . There is no place to expand on your answers. Asthma is not going to change but is managed, I’m a Dr. what do you actually think a nurse /coach would have the education to manage it! I have ADD it is in my profile, the medical reasons behind have been treated for 30 years under a Physician trained in adult ADD. You do not know any history. Vaccination’s considering I am retired DOD given most while in service you have no record! As far as MS, I know there is no one other than a MS Specialist that should be giving any advise. Considering I’m 64 I believe my BP , weight, activity level, and lipid profile are above average for anyone my age. You pay an Insurance Actuary only to benefit your existence . So you group people rather than treating each patient individually. If insurance would quit trying to practice medicine and let Doctors treat patients correctly the first time you’d see less claims. Making patients go through try this first , then if you fail we’ll ok what you need. I’ve practiced and worked for Insurance. I’ve had to correct more bad NP and PA’s That don’t know their drugs or how to read labs .

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Since the launch of this app, it has been plagued with bugs and errors that could only be explained as intentional from a company/budget this large. The prioritization of fixing simple redirect issues when attempting to access claim information appears to be attempting to hide information on the explanation of benefits to get a clear understanding of insurer/member responsibilities. The website isn’t far behind with similar inconsistencies such as the constant error occurring in excess of 6 months being given an error of “empty pdf” when submitting overseas claims after filling out properly. The forcible action of the website and app not allowing submission of claim forms appears to be an exercise from BCBS to persuade members not to file claims out of frustration and assume the full financial burden. Will be dropping the entire insurer this season due to their sheer lack of transparency in coverage displayed on this app and website, the severe delay in claims processing, and an overall loss of confidence in the company.