Esurance Mobile

What can we say about this app & company, as a whole? Well for starters, it is extremely easy to use, even my 5 year old niece can figure it out! And me loveyyyyy love the platform layout! Esurance is truly insurance for the modern world. It’s as if they understand our wants and needs when it comes to accessibility and make it easy to find anything. We also have to love the roadside assistance section of the app. Even if you don’t have it as part of your policy, they still let you call in case of an emergency and will help you get your car back on the road. Now, I haven’t had to use this option yet thank goodness- but it brings peace of mind to know that it’s there in case of an emergency. I like being able to access my ID card and see my upcoming payments all from the very start of opening up the app. You can also file a claim and take photos right from the app! It finds repair shops you can use, once again- directly from the app... It’s just convenient from all sides of the spectrum. Having used a couple of their top competitors layouts- Esurance by far excels in every category when it comes to its superiority over other insurance company platforms. Overall, Esurance works for me and if you’re tech savvy and enjoy a nice, easy platform to use and a company that looks out for you, then you’ve found your new home. Esurance isn’t just insurance for the modern world, it’s a peace of mind. :)

I’ve been w/Esurance for several years & anytime I call customer service I have always spoken with a VERY nice & informative representative. Thank you for having short wait times & extremely friendly reps/adjusters as it makes a HUGE impact. If the rep I speak with isn’t quite sure of the answer to my question they always find out before hanging up with me. Now if you could lower your rates in GA that would be phenomenal! Yes I know the state has been at an increase for years now, but just thought I’d try. Keep up the great work & please know your amazing customer service & kind representatives make a such a difference & I’m hoping it stays this way. God Bless! (I’m from the south so...you know). 🙃

response required

Fist of all, at first this company seemed great. I got into my first car accident ever! (My fault) and they were great. Then, here’s the kick to the gut. I got a call saying their adjusters messed up and I needed to pay them back almost 2,000$ litterly days after issuing a payment for it to get fixed. Then, they dropped me bc I’m a health aid and they tried saying my job was like a drive share or taxi and it’s def NOT! Then, they wanted to keep charging my card for payments to them when they told me to find a new car insurance company. Smh this place is a joke and litterly will blaime u for their faults and expect YOU to fix their mistakes. Legally I don’t have to pay them a dime back bc I have all the papers work they issues to me during all this which was an agreement on their part and they litterly broke our insurance agreement. Do not go thru this company if ur a health aid. Do not go thru this company if u expect them to be fair and great to u during a very hard time in ur life such as getting in ur first accident. They stressed me out hard core and are still continuing to do so. Get a lawyer if this happened to u or something similar. Do not go thru this company!!!! #singlemom #momofadisabledchild #badcarinsurance #badbuisness

response required

I love this insurance for the convenience but when my roof was damaged by high winds in West Texas, the appraiser said the whole roof should be replaced. By the time it went through everything at Essurance, the guy on the phone told me just a few shingles actually flew off and my roof was not put on correctly to start with so the damage would not even meet my deductible. The Essurance inspector who looked at the roof when I started Essurance thought the roof was just fine but now it was put on incorrectly???? Every time the wind blows, more shingles blow off now. I am looking for new insurance now but won’t be able to switch until I can come up with thousands of dollars to pay for the roof that Essurance refuses to pay for. Essurance is definitely convenient but plan on them accepting your payments but them refusing to pay when you make a claim.

response required

I have been happy Esurance subscriber for years. The app is what you would expect from an internet savvy company with one major exception. A lady hit me this week. I tried to file a claim but the process via app isn’t great. The lady who hit me refused to give her details and the app wasn’t designed for this use case. My biggest complaint, however is that I couldn’t use my phone’s voice dictation to provide the detailed description of the event. It would automatically erase. So I entered everything manually. When I went back to the field later to add more detail it all deleted. How annoying! Additionally, I was disappointed the app wouldn’t allow for uploading of dash cam video. Update- You are forced to use the app for claims. Revising rating from 3 to 1 stars.