The General Auto Insurance App

ask user to change the rating

I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” . it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated. I would please like to one day to access this app for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion. In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website. Thank you to anyone who’s read this for your time and consideration.

ask user to change the rating

I pay my insurance monthly, I pay my insurance early every month yet I receive a Notice of Cancellation every month, that Notice of Cancellation pops up on the app, through a text and email. Since I receive that notice all the time when I am not past due, EVER I am sure I will cancel when I’m at the end of my commitment with The General. When you call customer service, they say legally they have to send that which is untrue because The General is the only insurance I’ve had that sends that notice and no one I’ve talked to about this receives such a notice. It’s stressful to think somehow you payment did not go through or something has happened that you keep getting those and I’ve never been in an accident or anything. In addition, it’s horrible for our environment to waste so much paper with those notices. The General needs to update their system and their employees from giving false information.

ask user to change the rating

I’ve been with the general for years and they couldn’t even give me a better rate on my car insurance, the price actually went up numerous times, it started off cheap and kept getting more expensive, I never been in an accident, completely clean driving record, you would think it would only get cheaper but no, then I went to cancel my policy right after paying the reinstatement fee by accident , I knew I wanted to cancel my policy due to the crazy rate I got, and they refused to give me my money back, most car insurance companies do not have cancelation rates but these rip off artist due after how many years of being with them you would think they would cut me a break, I told them I was canceling if I couldn’t get a better rate, the funniest part is that the payment wasn’t even due yet I paid it every like I do all my bills and they still won’t give it back, so messed up

ask user to change the rating

Please take a moment to think about what you value when seeking insurance.... do you value a company that will listen to your needs, follow up on your requests, help you when you have an accident and need to use the services you have diligently paid for? If the answer is yes to any of these please go anywhere else for car insurance. The General is a scam, they will take your premiums like a champ but when the runner meets the road, or a bumper meets an bumper they might as well be made of smoke they disappear so fast. I’ve tried to switch adjusters, asked for managers to speak to and even asked to speak to their legal department, which I was told they do not have! Yea right, you don’t have a legal council in house at an insurance company..... another bold face lie they think will get them off the hook for doing their job that I have paid for. I think the legal term is fraud right???

response required

The login process and saving info on the app and website have been a hassle. It saves my thumb print, yet tells me I have the wrong passcode every time and I have to put it in manually. Same with the website. I have the login info saved and yet it tells me I have the wrong password. I save it correctly again every time. Also, they have high rates for high risk drivers, that’s assumed.... but the customer service when you finally get a real person is awful. I can go on to my att app and make a payment arrangement with my CC. Here they won’t even extend it two days and take a CC to assure the payment. Then they lapse you immediately on the due date. Customer service personnel have a bad attitude. I am only with the general because I had to get sr22 financial reporting... not dui...I got the ticket so it’s my problem, but they could have kinder customer service. That’s all.