DriveSense mobile by Esurance

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I’ve had this app for about 3 weeks & I’ve found it only randomly tracks my driving. There are many trips I’ve taken that are not tracked at all. I’ve had a couple of ‘hard braking’ responses & other than that I’ve gotten green ‘thumbs up’ & ‘way to go’ remarks. When I first spoke w/a rep from Esurance & was told about the app, she did say it’s in the early developmental stages & isn’t completely up to par. After several days of inconsistent & non existent tracking I called back & spoke w/a rep that reiterated that it is still in the early stages & offered me some trouble shooting tips which haven’t worked to correct the spotty tracking. I just got my first evaluation results that state I’m ‘high risk’. Huh?!?! It doesn’t track most of my trips & on the ones it has I’ve only gotten a couple of ‘hard braking’ remarks amongst all the other positive remarks. Esurance has always provided stellar customer service in my experience in the last 6+ years I’ve been w/them, but this app blows! It’s a shame they’re so late to the party on tracking driving habits compared to their competitors, & is hugely disappointing that this crappy app is all they’ve come up with so far.

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My daughter was riding with me and had forgotten to turn off her DriveSense app. At the end of the trip mine said keep up the great driving, hers said extreme braking. I just reviewed last week’s summary and it said I had five speeding occurrences. Here’s the issue, I use cruise control so as to maintain my speed and while on cruise control, my vehicle is set up to stay two car lengths away from driver in front of me. When I called to dispute this, was told there was nothing that could be done and that others were not having this issue with the app, and that I would lose discounts for deleting the app. My other daughter was logged as speeding for zero seconds. So, yes, there is definitely issues with this app. While making a complaint, I was told to check for updates to the app because sometimes if there are updates on the app and you haven’t yet updated, it will cause the app to act wonky. Well, there are no pending updates available for the DriveSense app. I was originally excited about the app because I am confident about my driving, now I’m just angry! I just called back and was told different phones track differently and that the Esurance employee was going less than 80 and the app showed him as going faster than 80. Esurance employee did send in complaint. Also told me that we all know that devices are not accurate 100% of the time and since DriveSense is new that they are still working on it.

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I’ve always had issues with this app ! At first I figured I was trippin, but then when the app started to say I was breaking too hard in traffic or one day it was RAINING and while in traffic it indicated to EASE UP FROM THE BREAKS ! I called in and I was told no issues were reported and they told me they didn’t see anything wrong. I called in again cause it kept telling me I was consistently speeding. They informed me that if I go past 80 it’s considered speeding. I was on cruise control on my trip set to 65 how could that be considered consistently speeding? The last time I called in, I was having trouble understanding this app not wanting to give me good credit when it was due ! It only applauded the “so called bad” events (that’s never occurred) They told me to check for updates, I work for a phone company I help fix phones (systems) Don’t you think I did that already ? Duhhh come again. They told me the app then goes off my device motion so if my phone is in my purse or in my phone holder in the car it may cause confusion. So I needed to keep my phone in a firm secured place where my device does not move at all in order for an accurate response. I thought that would work and ran with it but I got tired of all the glitches that weren’t being fixed I deleted the app. It’s pointless.

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I’m currently rated high risk based on 2.8% of my trips logged. 2 instances were ‘hard braking’ also known as easing to a stop for a red light. The problem being that in Pennsylvania the average yellow light is 3-6 seconds, well unless the speed limit in the road is 7-14 mph (which it NEVER is) it will be considered a hard brake due to deceleration of more than 7mph per 3 seconds.. And the 3rd was marked ‘excessive braking’ due to a car coming out of nowhere and blatantly running a red light cutting between myself and the car in front of me. When I called to see if it could be removed with evidence (video) from my dash cam that I was in fact not at fault for the instance, I was told no. That regardless or what I avoided, i could’ve caused a ‘7 car pileup by braking so fast’. I asked if in the future I should cause the ‘7 car pileup by simply hitting the car that ran the red light as opposed to avoiding the accident, and running every light that turns red that I don’t have enough time to decelerate at no more than 7 mph to ensure that I’m a low risk driver’ and sadly they didn’t have an answer for me... Needless to say I’m highly disgusted with what constitutes a low risk driver with this app and the simple facts that logic and simple math and physics isn’t at all taken into consideration what so ever.

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For starters the app has issues with tracking the right driver as it would track both me and my husband at the same time in the same car even if I’d tell the app I’m not the one driving at the time it would not stop tracking on my cell 3 out of 5 times it continues to track the tip... while he would get a positive trip I’d get a negative for driving at night even though it was tracking the same trip in the same car, the only conclusion for him getting a positive and me a negative is that I’m female which is pretty messed up. There was also a few times he had to do a hard break due to someone cutting us off when it was tracking use both at the same time and it would say it was a hard break for him but extreme breaking for me... I think they need to work on the systems ai if it’s rating a female driver worse then the male driver on the exact same trip in the same car there is definitely an issue there. They also need to work on the app stopping it’s tracking when it’s told your not the one driving as well. Sometimes I’d have to tell it up to 3 times that I’m not the one driving at times before it would stop. Even then it sometimes start up again after a few minutes...