Domino's Pizza Delivery

Dominos aren’t the cheapest, but I think you get what you pay for, which is why I’m so pleased Dominos have made ordering their meal deals so easy. The app used to be a bit cumbersome with a clunky UI where you were never sure you were getting what you wanted: usually I’d give in and just phone instead. Now, however, the interface is much improved: when you select a deal, you’re presented with its elements. Suppose the deal is on a large pizza, medium pizza and any side; you first see three boxes labelled appropriately with the 3 parts of your meal deal. Then it’s as easy as selecting each box in turn and choosing from the list that follows. Once all 3 boxes are filled with your choices, you just add to basket and head for the checkout. Simple, easy, intuitive. You know exactly what you’re getting and if you change your mind, just go back and select which pizza you want to replace. The order goes straight to the kitchen of your local Dominos and then a while or a few mins later, there’s a knock at the door...!

The app is still pretty much the same, I regularly order from the app. But it still has it pit falls: 1.Your able to save Fav Pizza or configuration of an order. But it doesn’t remember the setup. I.e whether it was a collection deal or part of a bigger order. Please can you either add the function to save the complete configuration or at least when choose a meal deal allow you to pick your saved favourite. 2. Your not able to edit or re-configure side orders. For example, I’m allergic to cheese. So I would like to be able to order the garlic bread without the cheese; without having to ring the store before ordering on the app or just completely order over the phone. Same for bacon & wedges, I’d much rather bbq drizzled over all. Please, please amend this in the app. 3. While your about to reconfigure your pizza tipping, the same can’t be said for the crusts. The hotdog option was great until you could only order with mozzarella, unless yet again. Ringing the store in advance. Which defeats the point of the app. Other than the 3 points above, am a big fan of the app and specially the store I order from these day. Clydach, Swansea store is the best I’ve come across & considering I usually order Domino’s up to 3 times per week & from different store depending on my location or if I go pick it up. Many thanks Ga.

Hi, I’ve been really disappointed with the Cwmbran Store service of recent. My last 5 out of 6 orders have been delivered with the incorrect items. The actual pizza itself looks like it’s just been thrown together with no care at all. There’s always a decent amount of toppings on one slice of pizza and then very little or even none at all on the rest. Also, the wedges have been cold every time I’ve ordered them. My drink orders are always wrong, I think the Cwmbran store have got my drink orders wrong more than they have right. I love the food and I have loved the service up until recent. If the price is as high as it is, ie believe we should be getting a better service than the last few times I’ve ordered. There definitely needs to be more care and effort put into the food and service in the Cwmbran store. Many thanks.

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Been a loyal customer for many years and always loved your food as there is no other that does it like dominos do it but the fact that you choose not to deliver to my new address on Hayling Island is a joke, I am a father on four and I find this very petty as i used to live in Southampton in a place called Holbury and its an even longer one road in and out with oil tankers continuously driving too and from esso refinery as well as busses and commuters. Dominos would deliver to us there. My main point is that your food is very expensive as it is and I should if I wish be able to get it delivered to my home instead of costing me even more money in fuel and time. This is the reason that I do not use dominos as much as I used too which is a shame but why would you care as you make enough money and that’s all dominos seems to care about.

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My order on the app was £42. The same thing ordered on the website was £31. This is because the app does not apply available deals for you – you have to select them yourself and then restart your order from the beginning. For 2 create-your-own pizzas, this is a total pain. I have ordered the same two pizzas every month or two for about 7 years. Because of Domino’s stupid “deals” system, the price is always about £20-£25, but it seems to never be the same twice, and I have to jump through hoops and figure out their system to get the best price EVERY SINGLE TIME. The app makes this stupid system (on which I am something of an expert after all this time) even worse. Speaking as a longtime loyal customer who will probably keep on buying the same two pizzas for another 7 years: SORT YOUR PRICING OUT. The app would have been a great opportunity to do so…