Disney Store

I love Disney and love the products. The only issue I have is when it comes to the limited edition items you guys are not very good at keep track of how many you have and how many are sold before sending out confirmation of when orders are put through. Then when the items are pulled you charged shipping because the dollar amount drops below the qualified dollar amount for free shipping. Which is wrong because that’s not us customers fault. Plus my last order was duplicated, which you guys did send me a free shipping label and apologized for that mistake but never reimbursed me for my double shipping! Nor did you compensate me in any way for your mistake. And after being in retail for over 20 years (in my experience) is not right either. Especially where it was not my mistake. So other then the lack of some customer service... I love Disney and the products.

I love Disney and the shopDisney app (the use of Apple Pay for check makes checkout super easy/convenient and the ability to buy park items are my two pros about the app) but my biggest complaints with the app are as follows. One: it clears out your shopping cart (bag) if you have to leave the app for a minute (if you need to check your bank account, answer the phone, look up your Disney account password...). Two: it’s not consistent from one look to another on the products available. Looking through the listed products in the morning and when I look again a couple hours later there are some items that were not there before but are now there and some that were there that are no longer listed (I understand that new stuff gets added and old stuff gets removed but I’m talking about stuff that’s still available that I was able to find only by using the search feature). Third and final: there isn’t a feature to “like”, “heart”, or a wish list feature so you can come back to buy it with out adding it to the bag (which wouldn’t be helpful anyways since the bag automatically clears itself). These are not deal killers, as I said I love Disney and will continue to return often for anything Disney. But these are what make me give the 3 star rating.

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At 3am EST, Saturday, 10/6, in the morning, as it was just being released to the world, I tried several ways to search for & purchase the just released Snow White Premier Collection doll. I could not find it at all on the app! No matter how I searched, nothing came up but wine glasses & earrings. NEVER ANY MENTION OR SIGN OF THE DOLL! To make matters worse, through a link I found on Facebook, I was finally able to find her on the website...SOLD OUT! Because I wasted 15 minutes on your stupid app!!! Just called customer service to see what I did wrong & what I should look up on your app for the Cinderella release next Saturday & got NO HELP AT ALL. When I asked for a supervisor I was told to call back because they were busy for the next hour. Busy? “They” because he confirmed “all” were busy! For an hour? At 8:50pm EST on a Sunday night ??? Really????? Thought I was finally calmed down enough to talk to your customer service after the mess of not buying a Christmas present for my granddaughter. But after speaking with him and realizing that you just don’t care... I’m angrier than when I started!!! YOU’RE NOT DISNEY...you’re just a cheap wanna be!

As I was trying to purchase merchandise multiple items came up that I exceeded the quantity because the item was sold out. So I continued to delete and re add these items because they were still available to purchase. If the checkout won’t let me buy the item, then remove it instantly from being for sale. It’s confusing and frustrating because it’s unclear. If the item is sold out then it’s sold out not “exceeding the quantity “ which was 1. I was only looking to buy a 30$ bag then I proceeded to tally up 100$ more of sale impulse shops . Then got easily frustrated as each of my items were exceeding the quantity and had to be removed. Again please try to find a way to remove the items as soon as they sell out. Thank you, Melissa Kuehn a very loyal Disney store customer for 17+ years and annual visitors to Magic Kimgdom. Lover of all Disney !

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I have a lot of trouble trying to make an order. I try to contact the Disney family by phone without any luck, I enter again to the contact us and this time I try chat with us. The took a lot of time to reply back I receive the automatic reply and they keep me waiting for several time I received the answer after I said that I was waiting for a long time. Also I wrote an email with the bad experience and they reply that they are always looking for ways to improve experience and that they are proud of providing quality entertainment and merchandise for all and they will continue to make every effort towards achieving that goal and guess what they did not shop the entire order and after a week I received another email telling me that they cannot ship one of the articles to me after they charged me for the whole order. I’m very disappointed at the Disney family treatment since that’s my daughter birthday gift. What can I say to my daughter now when that was the only thing she wanted?