Torrid

I was more than thrilled when they released the app. Unfortunately I cannot say I have been thrilled with it since then. I held off on reviewing for a long time in the hopes it would get better, but it hasn’t. From horrible loading screens to a cockeyed organization of the products, it would be easier to order online than through the app. I want to like the app, but it has to fix some major bugs, including but not excluded to: actually opening when you open it, loading, remembering you are logged in, having pictures of the products, not repeating the products multiple times, not loading some of the products in at all, placing products in the wrong category (argue with me how a jean jacket is leggings!), not backing you out when you are looking at products, not having the page glitch when you open the app or any of the pages therein, actually putting a product in your cart, ordering the right product when you checkout (ordered brown leggings and a brown cami last year, got two brown leggings)... I could keep going but I am getting long winded. Again, I have resisted complaining for a long time, but enough is enough. I would actually like to be able to use the app and enjoy it, not wonder if looking at an item will cause the whole thing to freak out or glitch.

Die hard Torrid fan girl here. Shopped here for years and years, spent god knows how much. Believe me when I say this app is the most frustrating thing ever. If you are the type of person who clicks on the pictures to see them full screen this app isn’t for you. It refuses to load them and it white screens and there is no back button or anything to get out of the loading screen so you have to close he entire app and do your search all over again. Even when I tell myself not to click on the pictures I sometimes hit it while I’m scrolling and have to close the app again. Smh. Also, in the orders tab, if you wanted to look up one of the things you bought, it’s just a list with words. No link to the listing, no picture to indicate which black tee you bought just will say the price and numbers and what not. Dumb that it wouldn’t link to the item listing like every other site. Also, this isn’t a requirement but it would be nice if you could filter down to the exact styles like you can on the torrid website, for example they let you filter down to 3/4 sleeve or sleeveless or whatever you want. Gave 2 stars because I like torrid but it’s just really frustrating when you have to start your search all over when you click on a picture.

Love Torrid and the Torrid style - this store has changed so much for the better over the last decade. And the app is very nice. The look and feel, user experience are all top notch. I love too that I can manage my credit account within the app - most stores don’t have that app integration with their credit card and it makes it much more of a hassle. The app is generally easy to use and reliable. Only issue I’ve ever had is with favoriting items, sometimes the little ♥️ button won’t stay clicked or something, and I have to keep pressing it to make it register my favorite. And sometimes it won’t register it no matter how many times I click it. A bit irritating but I just end up adding those items to my cart and then save them for later on my desktop computer when I log in there. Would make it pretty perfect to fix that bug, but overall an awesome app for an awesome store.

I’m a Torrid frequent flyer who just used the app for the first time. MUCH easier than navigating the website from my phone! The only thing I found to be a little confusing was checkout. I couldn’t figure out where to add my credit card info. There is a blank field beneath “Gift Card” to enter a number of you’re using one, but nothing under “Payment” to Enter a credit card. (I was logged into my account... not sure if that makes a difference.) I finally tried tapping on the the word Payment and got a pop up where I was able to select my saved CC or enter a new one... Smooth sailing from there. If you’re a plus size woman and haven’t yet shopped Torrid, be sure to check them out. I have a closet full of their clothes that look like they were tailored to fit me! For the most part, clothes are true to size, so once you know your size, you can easily shop online. If something doesn’t work, the return process is very easy. (However, note that you get your money back immediately if you return to a store, but it takes about 3-4 weeks if you return using their enclosed, pre-paid shipping labels.)

I’ve been waiting years for this. It’s easy to use, no need to log in to my account every single time I want to shop or check my rewards points balance. My only qualms with it are pretty big...in the app, my wishlist shows 0 items, but when I log in on a browser I have over 50 wishlist items. Also, the app doesn’t always update or recognize 40%, 30%, etc coupons; the price of an item in the app is not the same as the price in a browser. I have to switch between the two to make sure I’m getting the better price. Also I have used coupon codes in the checkout window of the app that will not go away no matter how many times I hit “remove” so I’m not able to checkout using the app, because it’s constantly reminding me I need to remove the expired coupon codes. I’ve just been sticking to a browser window.