CRISP & GREEN

This place has the best vegan options/they always let you switch up ingredients to make any meal plant based!! Fave place! Love the to go order- I downloaded the app (which I get rewards from) and then I can pre order food, so I don’t have to sit in line!

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I like the convenience of ordering on an app, I just wish this one had less issues. Sometimes when there are still several hours before a store closes, it won’t let me place a pickup order until the next morning, which is irritating, because if I use DoorDash to place a pickup order, it shows there’s still plenty of time to do so. It seems to happen most of the time, but not all the time, which is confusing. I’ve also noticed many small errors with prices and ingredients (for example whether they’re listed under premium toppings or regular). It seems to change often, so I guess they’re working to update things. It’s unfortunate that the problems in the app sometimes make it so that I need to go through the line instead when picking it up already prepared is more convenient. It would also be great if they added an option to get your bowl mixed up. I always ask for that in store (much easier than doing at home) but in the app it defaults to not mixed.

Love this restaurant!! However, the prices on the app doesn’t match the store/website prices (crispy chickpeas and normal chickpeas should be under standard toppings instead of premium). I end up paying less by just ordering in the store. Maybe add an option for being able to choose the recommended amount of dressing (or more or less). Otherwise I love it!

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I like the app but if you scan your credit card, it’s asks for your CVV number and then you can’t advance. You put in the number and you’re stuck. No “done” button. So you have to kill the app and enter it manually. Also, every time I order, it adds on yet another 15 minutes for pick up. Did you build this into the app??

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I’ve had nothing but problems trying to use this app: placed a large order with the wrong address, attempted to update but the app just placed a 2nd order. Called 3 stores to cancel the order but never got refunded the money. Delivery times are frustrating and not displayed in the checkout process. Tried to order lunch but ended up ordering dinner because I was past the delivery window for lunch which is hidden away in the store details view and not shown during the checkout process.