Credit Union 1 Mobile Banking

Update: evidently you have to log into the online legacy website first before you attempt to use the new mobile app You will also be asked to register on line some information including your Social Security number which I thought was odd but seems very legit You then have to delete the updated app and re-download it and it let me into both online and the mobile app and they both look like a much better experience than before This was all with the help of an online customer service person at 6 AM in the morning! Credit union 1 failed to inform everyone that you needed to log onto the online legacy website first even though I’m sure many people like me only ever use the mobile app and rarely go to the online legacy website anymore! Honestly I have updated mobile apps with Bank of America and Chase and Discover and it’s been much more seamless and user-friendly than this whole update experience... otherwise the new app and the new website get four stars ****************************************** Would be great if it would let me in ...both the legacy website and the mobile app have locked me out even though I’m using the same exact login credentials I’ve used for years

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There’s a tremendous amount of bugs and issues with this app since the massive overhaul update. It was always pretty basic and ineffective, however it now has a feel of rushed and sloppily put together. Swiping down to see the verification text it sent on a phone I’m always signed into resets the app and I have to do it all over again... the incredible lag time just to view my balances... it unlinked my husband and I’s accounts so now we have no way to share funds for bills without putting ourselves on each other’s accounts as joint owners...the inability to make more than 5 transfers in a month... the list goes on. Given that I personally only do mobile banking as I work during bank hours, it’s come to the point I’ve considered just going elsewhere for a functional mobile solution. I’m very saddened by this recent update, it was always laggy and clunky like an old computer but it’s just so much worse. CU1 just put bright red lipstick on an already geriatric pig.

I love everything about this app. My only complaint, if thats what you want to call it, is that it needs an update for a better user interface support on the new iPhone XS Max. It works fine but it would be nice if the app filled the entire phone screen and looked much more neat. Other than that i have zero complaints.

Overall the new design of the app is nice and easily maneuverable and I would give 5 stars, however, I’m having trouble with my widget on the iPhone X. I’ve logged in and changed my fast balances settings, I can see the fast balances on the app, can’t see the fast balances on the actual widget for my screen on my iPhone X. My phone and the app are all updated to the most recent version as well. Please fix this and I will change my rating!! Thanks in advance.

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I’m genuinely surprised with how bad this application is. You press one of the icons on the bottom menu and it’s a good 2-3 seconds before it responds. It’s not instant like you would expect. The bill pay feature is obviously a completely separate service duct taped to the app as another window pops up when you need to use it. The app frequently just stops loading at random points and is just an pain to use. It’s mind boggling that credit unions and banks need to keep their apps update and good to maintain their younger customers.