CEFCU Mobile Banking

I like CEFCU the app because it’s a lot faster than having to go to the actual bank. It’s easy to use. But it gets annoying and frustrating with all the loading and waiting sometimes to get in. There’s also multiple times I’ve used the finger ID and it logs me in but just loads. I also wished CEFCU banking app would upload a lot faster. I use to have Heartland Bank and automatically it would take out and show up in my account within 15 minutes. Cefcu’s definitely doesn’t do that. It’s more helpful if it did had this concept! I also think it’s kind of annoying when it says pending after a sale when it does pop up. Like I’ve waiting long enough just take it out. But I do like the app and it’s fast and easy to use!

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Lacks quick one click features found in the basic of apps today. While impressive content, it lacks string interest development. For example, I check my used car balance regularly and never once did I get notified that rates are up or down, offers of referral gifts (my daughter was declined a used car loan over your lack breath of working with internet car business Slide, so she was told - so I paid off my loan in a month and am moving on), or and insurance options or affiliations. Privacy guidelines must be maintained, but Marcus, Ally and Capital One is eating up your hard earned saver and borrowers with interest. Before you dismiss this as soar grapes -I love you guys and you have been fantastic in so many ways (note I am on the Board of Family Community Church in SJ and a large church borrower). We have great history so please invest in online presence and those innovations others are talking about for the 25 to 50 year old group. God Bless

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This app works for what it is. My only complaint when I transfer money from one account to another it doesn’t always reflect correctly. For example if i transfer $20 to my checking from my savings, sometimes it will reflect that in my balance and other times it will not. Another issue i have with this app is once that transfer shows, i can exit the app and open it again, and its like i never transferred the money. This is confusing and and sometimes causes me to transfer money more than once...please fix. The only way i am able to confirm that the money was actually transferred is by looking at the activity center, since it doesn’t always reflect in my balance right away.

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When trying to change from paper to estatememts: the app and website will accept the email address i put in, go into a load screen, and then reload the page as if i haven’t changed anything. When trying to change my address under the “Update Contact Info” tab on the app and website: i enter all my information correctly (receive no errors for not filling in boxes correctly) and then get an error saying “Contact Information Error, your information update was not successful.” I’ve just moved to a new city, and it would be great to not have my credit and checking statements sent to the wrong address.

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The app works, but lacks basic banking functionality. For example, when showing available account balance it should automatically subtract pending transactions. The mobile deposit could be better, when depositing a check, make it simple and ask which account I want to deposit into and the amount... again, overall the app works. And last (not directly related to this app) Apple Pay has issues with CEFCU. I’ve abandoned using my iWatch with my CEFCU cards because it fails majority of the time and I don’t have that issue with other banks. There is just a lot of room for improvement and user experience.