CPI Security inTouch

As a new user, I’ve already discovered a few nuances about this application. I have noticed that it does not update any of the user settings setting from device to device when all devices are on the same network and wi-fi. If I change it from iMac, or iPhone, or iPad, it should update news settings for everything. But it doesn’t. Not sure if this only works from the control panel, but if so, that kind of defeats the purpose, right? Also, I’ve looked into renaming 1 of my outside cameras, via user manual to a new name besides the “camera model name” that the technician forgot to rename for me, but it doesn’t appear I’m privy to changing it. And I’m speaking specifically about the Trigger name, not the Recording Rules name. I.e. When Object Detection is reported by ADC-VC826. I also looked into the advance setting on the panel...zilch...nodda...nope!

ask user to change the rating

If give it another star if there was a manual for the app. I like that I can set my alarm after leaving the house (if I remembered to close all the doors and windows), but the app still requires users to set up a reasonable profile for the thermostat: first you set the temperature limits for 3 situations (at home, away, night), then apply any one of the situations to times thru the weekday/weekend. We had to figure this out on our own (no manual for the app), although the installer showed us a bit on the website which we immediately forgot. There are some VERY complex triggers on the website as well, which are great when they work but have no way to figure out what was set wrong when they fail. Lighting settings are still not obvious to me; I just guess each time I use it b/c it never seems to respond the same way as the last thing I figured out. I like the event log to see what motion triggers were present, ex: is my wife up yet or will I wake her if I call (when I'm on the road)?

response required

Personally. I would not have service today with CPI had it not been for the 3.5 year contract I signed. As I think back - this is why CPI require lengthy contracts...they know their company has issues. I use another monitoring company for my rental properties. I receive real time video feed/notifications every time motion is detected. Video is then saved automatically for future viewing. Not the case with CPI. My door bell camera detect motion, however the video footage is selectively pixelated, with some people totally removed from the footage. Once movement cease, the camera goes back to normal. You can hear commotion but bodies are pixelated or vaporized. I reported this several times to CPI and advised them this issue seems wrong and selective. It has been 2.5 years and nothing has changed. So I have had to buy a secondary (not via CPI) camera to capture all live footage. When I call CPI customer service to report what’s happening, no one has answers. They blame it on the equipment. Ummm. I am under contract so why do they care about delivering an actual service that I pay for. I do not recommend CPI.

Best security system on the market. We just upgraded... True Story: My wife was unresponsive a few years ago and my phone fell behind headboard of bed and I couldn’t reach it. I pushed the rescue/EMS panic button on the panel in the bedroom and literally within 3 minutes I had fire, rescue, and police first responders in my house. I communicated with CPI’s central station on my military grade speaker which is at the other end of the house and I did not have to yell for CPI officials to discuss the situation. Once I pushed rescue panic button for 3 seconds EMS was on the way. Can’t thank CPI enough for helping me to help my wife. Monthly fee is priceless for the quality of service you get. Highly recommend the HD quality door bell cameras and the auto door lock, glass break sensor, and “connected” fire alarm. Worth every penny! Thanks again CPI. M—

Compared to the Ring app (which I use for another property) this app is slow to load doorbell camera info and slow to access live feed once you get a push notification that there’s movement detected. With security, seconds count and when I got to notifications of movement today I couldn’t access the app because it was slow to load, even though all the other apps on my phone load quickly so it wasn’t a connection issue. This caused an enormous amount of stress when monitoring a vacant property that’s 1500 miles away, not to mention that when I tried to call CPI there was a 13 minute hold to get somebody on the phone. I’m definitely going to cancel the doorbell camera and switch to Ring within the next 30 days, this is not worth it. The aspects of the app that are not dependent on speed, such as managing arming the system, are fine.