StyleSeat - Salon Appointments

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I have been using this app for at least 6+ years. In the beginning clients along with myself loved the app! It was so user friendly and helped out a lot. As the years have gone by- especially once they started charging a high monthly fee of $35- the glitches started and constant updating. Now they have a feature where clients HAVE to put in a credit card in order to book. In the past this was always an option and the stylist had control to keep it on or not. I am finding this very frustrating & clients cards are getting "auto checked out" when they have always been cash & check customers. With the amount of data breaches I don't blame anyone for not wanting to store their card in a system. The app is constantly changing and it's difficult for myself and clients to keep up with. I never know the exact protocol. Also, it's near impossible to get a sincere response from their customer service. There still is no customer service phone number listed anywhere- simply email. When I do send emails most the time I get an auto response back and very generic directions or steps forward. This is especially frustrating dealing with payments. If you asked me 4 years ago how I like this app I would have had nothing but great things to say! Moving forward now I'm hoping to find something more reliable and hopefully not so expensive. Look else where before you sign up for styleseat

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*********ATTENTION!!!!!!****** think long and hard and do your research before joining this company!!!!!! I don’t even know where to start. It is not near impossible to get in contact to fix a problem, it is just impossible! Which was THE number determining factor of me switching services. How on earth after being around for so long, do they have zero support when needing to talk to someone other than email????? I don’t get it. Especially when their competitors do. I unsubscribed last month to finally make a switch. This past week i had an oops on my part and missed a day if transferring times of appts. I’m lucky my first client was so understanding of my mistake. I tried to contact styleseat to see what i can do to just see my books to make sure i wasn’t missing any other days. No one responded or be found! So today i get an email saying i have an appt. but won’t say what just the time. i thought i could quickly check and unsubscribe right away without having to pay a whole month I’m not using. Nope it’s pending in my back account. No customer care to call. They have a phone number on my bank statement from previous withdrawals with styleseat so my bank gave me that phone number. Which just goes to a recording of a different company.... If you’re on the fence about joining or switching, don’t join and definitely switch! Far better services that offer so much more and they are cheaper! And have all the support you need :)

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I have been using StyleSeat since August 2016. It took some time to get adjusted to the way things work with them. And I started liking it, even started using them for deposits. BIG MISTAKE!!! I had to reach out to them recently about a deposit of mine and they took FOREVER to respond. There’s no phone number to call, if you email over the weekend, you can forget about even getting a response. With square, I can change my debit card information for deposits, and still be able to receive my deposit the same day. With StyleSeat, they hold on to the money. I understand it is for precautionary measures, but there should be a more convenient way of verifying changes so that way it doesn’t stop the process for business owners. I expressed this to them three times and told them how I would be leaving StyleSeat because of how inconvenient it is and they basically said ok. Yesterday they confirmed with me that my deposit was going to the account that I had just updated it to. This morning i checked and they sent it to the WRONG ACCOUNT!!! So now I won’t even see my money!!! (I changed accounts for a reason) I get that I’m not the only stylist utilizing StyleSeat, however, QUALITY CUSTOMER SERVICE goes a very long way and they lack it. So I refuse to keep paying $35 a month when I can’t even speak to a real person or get an quicker reply. I’m fed up, and I’m done!!! StyleSeat will not get my business any longer. I will be transitioning out.

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How do you take perfectly loyal monthly paying subscribing stylists of 10 years and then suddenly, with no notification, begin contacting our clientele we trusted you with and force them to enter their credit card info, directly charge them a $1 every time they book online, text them that they can book for an earlier slot if they pay Styleseat a percentage of the cost posted next to stylists listed service cost (completely unsolicited and with no options to stop them from doing so) and then, when asked why, they answer it’s because it’s GOING to be a better service for the client in the near future? Not now. But in the future. Who does that? I have no idea who took over from the people that originally started this company but I seriously feel I’ve encountered the mob. I’m not joking. I’m worried for the security of my account, personal info and all 300 of my clients who we should have been able to trust them with. If I didn’t have to spend all my energy and time right now having to start over again and transition everything with a whole new company, I’d seriously like to sue the crap out of you. You are horrible people. And a horrible company. You don’t know anything about customer service, business ethics or basic human morals.

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I’ve been using StyleSeat for over 7 years and it worked great. I used to highly recommend it to my co-workers. They have developed over the years to add a lot more features (yay!) which you could level up to use or elect not to. Then they started adding credit card processing as an elective feature, which was fine at first until my client were constantly being asked for their credit card numbers (even though I do not use style seat for credit card payments and have been reassured multiple times by their support staff that that prompt has been turned off). Most recently, they’ve added a .99 booking fee to the clients for booking with me, WITHOUT MY KNOWING. The result is that my clients are now calling and texting me instead of booking through StyleSeat (because we allllll know how common data breaches are these days...) so I ask, why am I paying for an online booking service when my clients no longer want to use it to book online?? Currently searching for alternatives and hoping StyleSeat will re-evaluate their options and plans. They used to offer a lot of freedom in using their system but have since forced their subscribers to fully adopt them in every area. I’m bummed and frustrated at this point.