Saladworks

I love saladworks! I go maybe once every few weeks and I love the food there. I got the app hoping to get rewards and such because I’m such a frequent customer, but after buying somewhere around 20 salads and over a year of having the app, I only have a $7.00 credit. To get enough credit to buy a salad, you’d have to buy about $300 worth since each salad is about $10. That’s pretty ridiculous. Also, if you use a coupon or get a free salad or a two for one deal, scanning the receipt won’t give you any points. The receipt scanner only really works if you pay full price for a salad. The app is very hard to use, and doesn’t really have a purpose. You can’t even order food from the app! You have to go to the website. I really feel that with some adjustments to the rewards system and adding a way to order, this app could be just as good as many other chain’s apps. Right now though, if you want Saladworks (which you should get, it’s great food!) just go to the website or a store location.

I like Saladworks food, thanks for a good product and good service. I'm disappointed with the app, though. I'd like to be able to order from the app, as I can with my Panera app. Pulling up the app and getting it scanned in the store just to earn points after my transaction is clunky and slows down your staff and me. Not sure it's worth the trouble. Also agree with other commenters that daily notifications from the app to no benefit are too frequent.

response required

We recently had a Saladworks open near us and we love the food and service. The excellent food and service make this terrible app even more frustrating. The app constantly loses my order while I am trying to place it, it also has no reorder of favorites and I have to put my credit card number in every time because it doesn’t save it. The solution would be to scan the barcode on the receipt right? At least at our local Saladworks, no barcode prints for online pickup orders, so my points must be online right? Nope can’t find them anywhere and the app never updates. Kill this thing and start over!!!!!!

response required

I’m normally happy with my meal but lately, the salads are actually getting smaller and the staff is getting ruder. The chicken in my salad was grisly and had to spit out a few bites, the lady who works here with the accent acts like your “bothering her” by making you do her job. The black gentleman is pretty nice! Whatever radio station they had on last night was HORRIBLE! I’m 46 years old and really have no interest in listening to current day RAP! We almost left and sat in the car. And the WORST part of this particular location (Broomall) is that the toilet paper holder in the bathroom almost touches the floor!!! Who the hell was the genius behind this maneuver?

response required

I like the idea of this app but it can be a little better. 1). Every time you scan a receipt it wants you to rate them and then you have to back out of it to get to the home page. How about installing drop down tabs on the home page for everything? 2). I don’t like the fact that if I buy 2 salads and use my rewards for one of them I can’t scan the receipt to add the rewards for the other salad. So I have to make two separate purchases. You guys need to figure this out. 3). Why do you a nickname to post my review!?!?