CE on the go Mobile

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This app is in dire need of an overhaul. A user interface that is not very user friendly. Normally takes me about 10 minutes to remember how to navigate the menus and in which order to submit a payments. In order to bring my prepaid balance back to $25, you have to first make that payment followed by a separate payment to bring the balance up to a reasonable level. Your checking account number is partially masked with asterisks. A standard user would assume their account information is stored for future payments. You have to re-enter your account number for each payment. Don’t forget to actually SELECT the account you want to make a payment to. It’s not very obvious how to actually do that. Overall, the app is clunky and inefficient making payments a hassle instead of a breeze. There are many open sources for effective mobile app design. I suggest not settling on the lowest software development bidder next time.

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1) app is constantly telling me to update to the latest version. Even after deleting the app and re-downloading from the AppStore, still the same faulty notification. 2) making payments here is a hoax. Don’t risk your service being shut off. I made payment one week prior to my due date and the app never transmitted the payment to Coast Electric. A confirmation number was given. However, Coast denies receiving payment. Just make sure your payments are via website or phone... not this rookie excuse of an app. 3) the UI and UX is horribly designed. My 3 year old could have done better. Maybe they should hire professionals to design an app properly. This app looks and operates like some high school extra curricular project.

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I swear if I didn’t need this app I would have deleted it a long time ago!!!! They are always always always doing system maintenance!!!! My power has gotten shut off multiple times because the app was shut down for multiple days because of system maintenance!!! It’s ridiculous no app I have ever seen in my life has ever had this much maintenance!!! Fix it or I will end up deleting the app!!!

I use this app to report outages, view the outage map to see how big the outage is, view my bill, and view my usage graphs to help me manage my usage. It is so fast and easy to do these things and it prevents me from having to call the office and speak to someone in a call center. I do not use this app to make payments because my account is paid by bank draft, so I have no opinion on the ease of use to do this.

I can never go from my email notification to the site, or text message to site for that matter! When I saw this app I thought it couldn’t be worse than that, however, I was wrong. I downloaded it and within a minute of logging in, was able to pay my bill just as quickly! I like this app already!