Entergy

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This app has some major flaws. I have to log in every time I use the app. Since an app is designed for an individual's phone, there's no reason why I shouldn't be allowed to stay logged in. Also, the outage map is OFTEN unavailable. It always says that Entergy is “performing maintenance.” If Entergy performed that much maintenance, the app should work. Further, they should spend more time and money upgrading the power grid, instead of tinkering with an app.

Greetings, For the most part, my use case is just for checking my bill on the go, as well as looking up usage statistics when I am away from my computer. That being said, I have had no issues with paying my bill through the app (its almost the same process as through the website), but the most frustrating aspect of this app is the lack of TouchID/FaceID authentication to securely logon quickly and easily. Since I use an offline password manager across my devices, this becomes a pain since I have to go into my password manager app, authenticate to the password manager via Two-Factor Authentication, copy my password for my Entergy account, go into the Entergy app, enter my credentials, and then once I am authenticated I can view my account. For me, this is the most tedious part of using this app and is long overdue for product improvement. Please look into implementing TouchID/FaceID in the app. Thank you.

After the 5th time of downloading this app, I am now able to pay my bill through it. This was the main issue with the app for YEARS. Sad it took this long to fix but it works fine now. I paid through e-check so if there are any issues with others accounts, try that instead of a CC or debit card

I downloaded the app so I could view outages in my area and find out when service would be restored. The person running their Facebook account points commenters to the app instead of answering questions, to the which the answer is the same “we don’t know”. The app often crashes. It’s weird to navigate (for the outage maps). And you have to type in your location EVERY TIME you want to view the map.

I'm not sure if all the other reviews were maybe before an update was pushed out? I just downloaded it and it's works perfectly for me, I also paid my bill with no issues at all. Very well laid out imo. Great job Entergy and thanks for restoring my power really fast after the great flood in Baton Rouge Louisiana!