California Fish Grill Ordering

The Daly City location is great. Always good service and even better food. However, this app needs some work. You can’t look through the menus without picking an order time. You also can’t pay with a Gift Card and Credit Card. (We bought a gift card because we love this place and they had a promo but if your order is more than the gift card it won’t work)

response required

Delicious restaurant and good customer service. However, the option that indicated either pickup or delivery is barely noticeable, so on several occasions I’ve accidentally ordered pickup when I intended for it to be delivery because it is automatically set to pickup. I would then have to call, request a refund and reorder. There was also an issue when I requested delivery. Since once you request delivery, it automatically goes to third parties such as Door-Dash and Postmates, if the order never comes resulting in a pending charge for both delivery and the food, such as was the case for mine, the resturaunt cannot help and one must contact the third party even if you do not have an account with the third party such as Postmates. Again, absolute great restaurant, but not an app I’ll use again anytime soon.

response required

Placed an order with the Cypress location for curbside pickup. Called their number when I arrived and no one picked up. Robo-routed and on hold for 10 minutes. Finally went in and the hostess just stared when I told her they weren’t answering their phone—no explanation. My food had been sitting there the whole time. Their food is good but don’t offer curbside pickup when you don’t honor it. I wanted to reduce their tip from my order because of the bad service but it’s locked in once complete. There are too many other fish restaurants in the area that I will patronize from now on. Not here.

I was surprised how easy to use. Very easy to customize my order and thank you for the option on No Utensil

response required

Very poor customer service you there to pic up the In advance order no one will look at you I had to wait in line with people that need to order while I see my order were there waiting for me even though I mentioned that I was there to pic up and after all that miss my order means I got wrong grill and missing beers etc bad experience.