I’d give this app ZERO stars if I could.
There needs to be a way to indicate what type of claim is being submitted.
Using the app, I was submitting a claim for reimbursement of my deductible. With help from BRI’s customer service, I submitted the EOB from the hospital where I recently had surgery. By clicking on “SUBMIT FSA/HRA CLAIM”, I submitted my claim for $1500 reimbursement from my employer. Nowhere was I asked to specify if this was an FSA or HRA claim. I had $500 in my FSA account that was being rolled over for the new year. And after waiting the designated time frame, I was reimbursed $500 - not $1500, and my FSA account has now been depleted. The benefits I have with my employer states that after I pay my share of the deductible, my employer will pay the rest. I’ve paid the full deductible and was following the instructions of BRI’s employees. I’ve not renewed my FSA knowing that I had $500 in the account to use this new year. Not only has BRI emptied my FSA account, they haven’t followed the benefits that I’m entitled to.
I’m now needing to get this fixed and wait even longer to get my reimbursement all because the app didn’t have a way to differentiate from an FSA or HRA claim.
This needs to be addressed. These are peoples lives you’re dealing with - something needs to be done.
2.0
