Empower RetireSmart

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This app continues to over promise and under deliver. There are few useful features in this app, and RetireSmart is not compatible with any 3rd party financial tracking applications. This fact is not explained, but rather the customer discovers this only after having the impression that the accounts have been successfully linked. The representative explained that although it will allow you to connect the application (Personal Capital, in my case) the RetireSmart platform will not allow it to connect after this initial attempt. Which results in your account being locked and the forces you to call in (only between 8 - 8 Eastern) to unlock it. If RetireSmart is so keen on limiting access to the account from 3rd party financial applications, they should aim to provide some features for their clients, instead of simple collecting fees from them as so many cash cows.

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I’m sure this app would be good if it actually worked. However, every time I attempt to login, I get a pop up box that says, “Something went wrong. If the problem persists, please log out and try again later”. Well I log out and try again later and continue to get the same message. So I have yet to be able to login and view my accounts, hence my title for the app as useless......If I was able to give it no stars I would, but you must select at least one

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New updates seems to have extra security features, but these are pathetic in performance, seems you have not checked whether your features work at all. Moreover you have mandated these to even open the app. Pathetic planning and dumb product owners. Don’t strech your things so much that we shun your product because of pathetic app performance and holding hostage to perceived security features (which are also poorly planned, that is for another review)

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The App is fine but the latest update doesn’t allow third party apps to connect. So, if you use any other financial app where you group your assets and debts into something that’s practical to manage you’re out of luck. Still use the app, just wish they’d left well enough alone. Oh, and if you get the other RetireSmart app you can link to it all you want as long as you prefer a dumbed down version of what you’ve been using.

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Would be great if I could contact someone about it or get information online but there is nothing. When I try to enable Touch ID I get a pop up saying "Touch ID cannot be enabled because it is currently active for a different account in this device." which is BS because there is only one other Mass Mutual account (closed but Mass Mutual will not remove it) and Touch ID cannot be enabled for that either. This frustration earns it a one star rating.