Boost: Mobile Food Ordering

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Just downloaded this for my first week of school. My school switched from Tapingo to Boost, but I’d have to say Tapingo was way better! First of all, the order number on the receipt screen was way too small and located all the way at the bottom of my phone screen. It took me so long to figure out my order number! It should be big and at the top of the screen so that people can actually see it. Also, I’ve used this app 3 times this week and two times out of three, my order never got printed out or never went through to the food service and I had to wait super long for my order before finally asking the cashier about my order. They had my order made right away because the first time it never went through. I’ve seen most of the people waiting in the actual line receive their food after just a couple minutes while I had to wait super long. I don’t know exactly how this system works, but It’s not “skipping the line” if your order doesn’t get put in the same “line” as the people who are physically there. This app needs a lot of improvement and until then I won’t be using it anymore.

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I really liked this app at first and it was super convenient being at school and having classes. But then one day I tried to place an order on boost and it needed 15 min to make, I was placing my order at around 11:50 and needed it by 12 because my class started at 1230 but my order wouldn’t be ready until 12:15. So what, anyways about 2 weeks later I’m getting random $1 charges on my card so I ordered another one, I activated it and right when I connected boost to it about 2 mins later I was getting $1 charges again and had to order another card!!! Lastly, this past week boost has consistently charged me DOUBLE for each transaction I make using it, I have a designated card for boost bc I don’t care if someone tried to ‘hack’ into this one, but i usually don’t carry more than $30 on this card but it keeps charging me double or will even charge me for things I haven’t even bought. I am done with boost and highly suggest not wasting your time with it. I’d rather just stand in line :)

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UPDATE: I have not used this app in over a month and today an unauthorized “pending” charge showed up on my credit card again. Customer service stopped responding to my previous tickets so I opened another one. Based on the other reviews I’m not the only one with this issue. Don’ttrust this app with your financial info! ————————- Seemed like a convenient idea but the orders don’t go through consistently. I’ve placed orders then had to re-order at the counter because the app never sent the order to the restaurant. Defeats the purpose of using the app! They never responded to the ticket I opened for that issue. I also had the issue of double and triple charges for the same order and got the “it’s a pre-authorization” scripted response from customer support that everyone else seems to be getting. I understand pending charges, but this app is the only vendor I’ve ever used that puts multiple pending charges on my card for a single order. It’s not a $1 hold like some places do, it’s literally three separate pending charges for the full amount of your order each time. Sure, they drop off eventually, but why is Boost the only vendor doing this? I sent screen shots of the multiple pending charges because apparently the customer service rep didn’t believe me. And he never responded after I sent the proof. Now they won’t even respond to my requests to close my account. Don’t waste your time or money.

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This is honestly the worst most basic app there is. I used it three times, the first time it was useful, as I was able to skip an entire line. But, the second time I used it I wanted to order my lunch and have it ready once I got there (I needed to go to work right afterwards). Not only did they charge me TWICE, they also did not have my order ready even after I ordered it 15+ mins before hand. I was late for work trying to dispute the second charge with a worker that handles Boost (it took over 30 mins) until I finally received a refund in cash. I decided to give it a second chance today and I will never make that mistake again. They charged me twice yet again! But this time the workers told me I could do nothing but contact the app. And the customer care is infamous for replying DAYS LATE. It is honestly not worth the hassle and the money. Don’t use. I still haven’t received a response nor a refund.

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This app is irritating. There’s no way to cancel orders once placed. The app isn’t working in the store I ordered from, the store wouldn’t make my order, and I couldn’t get a refund on the order and it was marked as completed. So I spent nearly $9 on food I didn’t get. Customer service is nearly non-existent and to get the refund I have to share personal information over e-mail and I might not get the refund for a week or more as it takes 15-30 days for a refund. That’s ridiculous. I’m a college student just trying to get my money’s worth. I also have higher expectations because my university used Tapingo before and that was more reliable than this app.