Caribou Coffee

I use the app on a daily basis and I find it extremely user friendly! There are, however areas for improvement. There are two things that I have run into while using the app that I feel could be updated/improved. When a customer has racked up enough points for a certain item, instead of creating a new order to redeem, it would be nice if this feature were in the “quick re-order” as well :) Lastly, I have made mobile orders and get to the store and they are closed! It would be great if mobile orders weren’t successful when the store is closed. Luckily, the store I go to on a regular basis has comped my drinks as I was able to show them I made the order and they knew they weren’t open because of some sort of technicality.

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Signed up for rewards. Got one via email. Email didn’t have any directions for redeeming the reward, simply said come in to any Caribou Coffee location for a free drink any size. I came in, showed the email to the cashier. It took two cashiers to figure it out. They determined that the reward I had was instead a free soda through Einstein Bagels. Ha! I showed them again- the email clearly says Caribou Coffee free drink any size. So they just charged me $2.85 for a coffee anyway. It became obvious both employees were 100% illiterate. Finally, they just agreed to waive the price of a coffee, instead of helping me use the actual reward I had loaded into my account. Upon leaving the store, I tried downloading this app, specifically made for Caribou Coffee rewards, to see if that made a difference. And wow it was terrible! I am not able to use a reward unless I find a store location. But guess what? The store locator function is broken and says there are no store locations in the USA. And yes, I did turn location on. And if you do manage to find a location, which we were able to do after restarting the app, it won’t let you select it or order from it. I tried, my husband tried, after twenty minutes we admitted defeat. The Caribou rewards program is unusable, as is their app, and I won’t be giving them my business. There are plenty of other coffee companies that do have their act together, I can go there instead. What a laughable shame, Caribou!

My hometown just got a Caribou and the location has quickly become my favorite place . I have been here almost every other day since they opened and finally became a Perks member (this was of course after I had already spent almost $100 at the location within 3 weeks !) 😁 I absolutely love coming here , the store is beautiful, they always have great drinks, wonderful food and snack choices, and a wonderful ambiance. I get so much work done here and they are so kind, friendly and beyond welcoming. They all work great together as a team and I love the energy here . I can confidently after moving from Minneapolis to Faribault two years ago, I have officially gone from a Starbucks person to a Caribou person and love it so much !

Edit: is there a way to store gift card balances in the app?? I only see a way to add credit cards. I really like this app - super convenient! But one thing it is lacking is your history. When I load funds to my account it would be nice to be able to see the history of purchases using those funds for at least the last 10 visits or something. One other idea would be to tie in the drive through wait time and put that on the app real time so you can see if your drive through wait would be 1 minute or 15 minutes at any given Caribou. That’s helpful (1) to let people know if they have time to grab a drink before they have to be somewhere (before getting stuck in a drive through line) and (2) can help people decide which Caribou they want to go to of one is less busy than the other.

Yup, it’s good! After realizing I earned a free coffee, I ran (not really ran, come on it’s to early for that crap) to my local Caribou to get a Large Vanilla Latte. I come home sat on the couch and drank my delicious coffee, my very handsome signees cat, named Harvey joined me. It was a great cup of coffee and it was a nice surprise to see I earned a free cup! Ok, ok, this is super lame review but you get the point, it’s a good app. If I hadn’t got the app I would have never been so concerned with “checking in” with the nice barista and making sure I got credit for whatever I spent. Seriously, over the last 10 years I probably could have opened my own stand alone Caribou coffee shop AND yes the bagel company would be attached to it (I cant remember the name of those yummy bagels) Anyway, get the dang app!!!