ASDA

I’m used to navigating the asda site now but in the beginning I struggled. If you persevere you will soon find it’s very easy. Make sure money is in the right account by midnight as they take payment soon after midnight. Look for email in morning if you want to know substitutions bcos not all drivers tell you about them so it can come as quite a surprise when you are putting it away and not always a good surprise. Having mentioned these minor issues I want to stress that overall it is easy once you get used to it. Good value for money, very reasonably priced and most of the delivery guys go way over and beyond what is expected- I am disabled and unable to unpack boxes of shopping quickly so the guys are usually extremely good and unpack the boxes for me.i am so very appreciative of what they do, always with a smile too. A couple of them put fridge stuff away for me too as it’s directly opposite front door and that small act of kindness has made the whole delivery process a lot easier for me I’m forever grateful for this. Thank-you xx Sarah x

The app can be really temperamental, it often gets stuck and has to be shut down and restarted started after it spends 10 minutes just trying to load one product. Not really the apps fault but ASDA clearly don’t put all products they have available on the app, for example cauliflower rice, the frozen steam bags are always available in the stores in my area but it is never actually available online, even though I have been sent it as a substitute to the normal rice bags? It’s rather annoying to not be able to order it when I know perfectly well that they will have plenty when I go into store. although you pay 40p for bags you don’t get them, half to most of the shopping turns up not in bags soo yeah thanks for that. also staff hardly every get the idea of cross contamination and you end up with salad vegetables such as cress in the same bag as fresh meat and fish, the irony of the fact they only use a bag to allow cross contamination and potentially poison you is not lost on me! I’ve complained re cross contamination multiple times and they clearly don’t care, as they continue to do it, what’s worrying if they don’t understand that basic and simple food handling concept, aka don’t put a bag of raw salmon in with an open box of salad cress and strawberry’s, what other food handling practices or they incapable of grasping?

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Amongst tonight’s unsuccessful shopping... apparently the huge 24 hour store I use had no lurpack butter, no toad in the hole and no ice cream. No problem, because I know the store has the butter and meals, but somehow the app and the store don’t work together so I’ll just pick them up when I go to collect my groceries (which defeated the process really). It seems to tell me very slowly in a screen freezing way when an item is out of stock, but it does one item at a time and only tells me another item is out of stock when I go to check out again after going back into the store to pick an alternative. Freezing screens seem to be constant these days, I find it’s not so much freezing but not allowing me to select an item, so you have to change to a different page then return to the store and it lets you select that item, but only one item because it then freezes selecting items straight after. Anyway, eventually I select the time I’m picking up my shopping and yet, whole app shuts down. I try again, this time getting through to payment, the third time I got to chose my card payment, the fourth time I managed it. It’s like a sadistic game, with each week an increasingly frustrating shopping experience all the while being reminded to ‘save money, live better’. Nope I’m not sure I’m doing either. It’s supposed to make my life easier, but I’m slowly losing the will to live..

Can’t fault the quality of the food or the delivery service and drivers and in several months of ordering no failed deliveries and our regular driver is a super lovely lady, always happy and smiling. The app however not so good, it crashes ALOT regularly throws up error messages, fails to log you in/out, makes you book the delivery slot several times as it doesn’t register or randomly books you a delivery for a date weeks in the future and a lot of stuff that is available in store is not on the website which is really frustrating. Also very often it doesn’t apply discounts properly. Other than that it’s great though! Lol to be fair you get used to it’s quirks and it has improved slightly over the years but the crashes and error messages have been a regular feature for years now. Still manage to order my shopping on it every week though so whilst it can drive you up the wall, you usually get there in the end. It could be so much better though....

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The app itself is useless as a tracking mechanism - It's not real time and never shows accurate delivery information. For example, yesterday's delivery failed, but the app still says it's due for delivery. The app often crashes, throws up an error message or logs me out and then fails to log me in due to a session error. One can search for a product, but can't sort the results by favourites. The actual shopping service is poor too. Lots of substitutions and often unsuitable substitutions too (e.g. dishwasher powder instead of dishwasher salt). Despite my adding detailed delivery instructions and my phone number to the app, which had previously been followed by ASDA drivers, my last order was not delivered because the driver could not find my property. No phone call to let me know. No email to let me know. Obviously nothing on the app to show the change of status of the delivery because the app can't actually do that. As I said above, 18 hours after the delivery was supposed to be made, the app still says my order is due to be delivered yesterday. It's therefore pointless. tldr: The app is useless and the ASDA delivery service is very poor. For those reasons, I'm out.