Altec Smart Security System

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We have been trying for quite a while to setup the ‘Altec voice activated security system, or at least its Camera, but that and App does Not work. The support was misleading us by saying it’s your router fault!..... Eventually I had to talk to a supervisor and eventually he said the App is Not ready to work with these systems/camera which have been sold during past several months, but will be updated by Monday or Tuesday Nov. 26. At least this supervisor was honest. I hope they do that. I thing to save their reputation they must offer customers Refund for these and buy something better, and not to wait to get into complains and law suits.

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Although the camera and app work good, the notifications don’t. Which is the whole point. I have a subscription to their cloud and still get no notifications for sound or motion detection. Called support and they said they’ll have the problem fixed through an update that was high priority by Wednesday(February 13). That was 4 days ago to date. Still no update. (Not surprised) I was told by other people who have this app that they say this a lot. Look. If you’re going to offer a service do it right or don’t do it at all. Don’t give your customers the run around. Soon you’ll lose them. Just update and fix the problem. I’ll give a progress report in two weeks.

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I would give it a zero if I could. Worked great at first and then Customer service says the problem is that the app crashed and they are working on it! Apparently from research, this happens a lot! Will work on WiFi if u are home but not away from home . That is the purpose of the camera ....to use while away from home. Such a shame since it has much better quality camera over others. They won’t do anything or give Refund, so I lost my money and lost faith in this company which, like I said is a shame since the quality of the video is unreal!

Bought this item at a good price thinking I got a deal went home the speaker worked fine , but I’m having a problem With the camera it connects to my WiFi and all but it won’t connect to my iPhone app . Call costumer service and they said that they are having problem with the app and it will be fix in a couple of days 😒 I need to use the camera now . But I will wait a few days to see if it works if not then I’ll be returning it back to the store and getting my money back. Update: After waiting a few days the camera does work and it gives you a good quality video. I love the 180 view and I’m able To speak tru it it’s a big plus... I’m very happy with this purchase I’m glad I waited a few days

Our bundle from Walmart has worked well. We had some issues with the speaker and when I contacted customer service they had us send them the failing hardware and they sent us a new, nice speaker for free. I was pleased with the result and the system has served our needs.