AlphaTouch Video Intercom

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At one point, i was at least able to see a picture every time someone entered my code or used a pass to get into my building. Now, i can’t even see that. The video doorbell does not function properly. Honestly this whole system is covered in faults and works maybe 1 out of 20 times.

We need a feature to be able to create the virtual keys from the app. Also, it would be nice to be able to update the software from NOT at the unit. Also, it would be nice for admins to be able to set initial passwords. Sometimes your reset emails are listed with a RBL TLD and do not come through. Please keep working to make this better - you are almost there.

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I don’t know what is so hard here. But calls frequently come through on a phone number rather than the app (and you cannot do anything when that happens, other than apologize to the delivery guy). Or, worse, a call does not get through at all. I have noticed that things improve a bit when you log out and log back in again. But frankly, for such an expensive system that should really not be necessary. Riddled with errors, ugly U/X, and basically useless.