Smart Home Manager

I have to jump through hoops to get to my device manager- which is the most important feature on this app. I couldn’t go directly to it with the previous version and now you have to wait for it to find the connection for a speed test, connect to the home network, then find all the devices. Then there’s a feature for “profiles”- which is a good idea- however it is very limited. I am unable to pause the internet at different times, say if I want if off between 10p-10a and again from 3p-5p I am only able to set one preference. Then I am unable to make a second profile with the same device as a workaround of this flaw, and what’s worse is I am unable to manually pause a device if it is part of a profile. I have to go through the profile to edit all the devices there. So basically this feature serves no function if I have to keep manually enabling/disabling all my devices.

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When I check to see the list of how many devices are connected to my network, I can tell it’s not accurate 99% of the time. It does show that at one point there may have been 13 connected but I know for a fact that there’s only 3 or 4 later on at times powered on and connected and some have even been completely powered off for literally weeks, or even months and they'll still show up as connected. I also can’t help but to think that it still does have an effect on how fast the connection is despite a vast majority of the devices not connected and completely powered off. For example, an old iPhone 5 or 10 year old Xbox 360 does not have the capability of being technically powered off, but still has the ability to be connected to WiFi (standby mode); yet the connected devices list will still show either one or both still connected for weeks or up to months on end until I turn whatever device on and then turn it back off. It seems like the only real fix on my end is to turn, whatever is not actually on and connected to my network, on and then power it back off. It’s ridiculous that that’s what I’d have to do to make me feel like it showing the number of devices connected is slowing my connection down late at night when internet traffic is at its least giving me the best of its capability. This has been going on for months now but now it’s just getting annoying if anything to be honest. Please look into a fix for this issue.

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We had AT&T TV and internet installed in our home recently. From the first day, the service was unsatisfactory. The internet speed was not as advertised. We utilized their in-app speed test while we had a customer service rep on the phone, which resulted in the range they advertised. However, when we utilized an independent speed test, the results were staggeringly lower. We tried multiple independent speed tests. All had the same results. We were not able to get any resolution with the speed issues after many phone calls, agreeing to pay more for faster speeds, and multiple attempts to have someone come back out. Eventually, phone calls and texts went unanswered. We chose to cancel the service after only 3 days service and many attempts to get resolution. AT&T is still requiring us to pay fees for a service we were never provided during those 3 days. I highly recommend you do not consider them as your service provider. Their customer service is non-existent. They will say anything to gain you as a customer and then provide NO service afterwards.

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This could be a very useful app if it weren’t so buggy. I have 2 Airties WiFi extenders from ATT. If I open the “Devices” tab, it might show the RG and my 2 Airties, or it might show one or both of my Airties grayed out, meaning not connected. Often times it shows no Airties connected and all 22 or so of my devices being connected to the RG. Right now it is showing one Airties connected and one not connected. When I click on the connected one, the app says there are 10 devices connected but in the list there are only 6 devices shown. This is absolutely no help in troubleshooting when you cannot get reliable data from the app. I also have the desktop version of this app and you would think the data between it and the mobile app would be the same but it is not. I would be willing to give 5 stars if the app worked better but there is a lot of reliability and accuracy missing. I do not recommend this app as anything more than a gimmick. The desktop version is what I use because it is more accurate.

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I Initially loved this app as it gave me control over my family’s use of the internet, especially since one child streams video games and movies, essentially wasting all of our bandwidth each month. But, recently, it does nothing more than aggravate me. Despite having all of my above-mentioned daughter’s devices assigned to a single profile, with a scheduled time to turn off each day, many days, when I check, internet has not been turned off as scheduled. And, the major aggravation comes from the fact that the app keeps telling me my password is incorrect. I select “forgot password” and change my password. I am allowed to utilize the app using these new credentials. Until the next day, when I am told again that my credentials are incorrect. And because I have had to reset my password daily, I am now locked out because I used that feature too often! If all features worked correctly every time, I’d give it more than one star. If the App Store would allow me to give it less, I would have done so!