AllSouth Mobile Banking

Overall it’s a pretty good app, but could you please make the Available Balance LARGER than the actual balance? It trips me up sometimes. If I glance at it quickly then I am immediately going to think the BIG, BOLD, GREEN number that catches my eye is the amount I have to spend, but it isn’t. And I’m almost always going to glance at it on the fly, because it’s an APP... Of course you make money off me in overdraft fees because of it, so I see why it’s in your best interest to keep it confusing. But please make it more obvious and don’t be sneaky. Be “user-friendly”— I can’t imagine I am the only person who thinks this.

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I switched banks from BB&T to Allsouth Federal Credit Union. This is strictly a review on the app itself and not on the company. I do love banking with All-south and hope that they are able to up their game with this application! The app is lacking in areas. BB&Ts app was definitely more user friendly and I do miss that and hope that this will be fixed in the near future. Things such as depositing checks was so easily accessible through the BB&T app. Not so much here. The text notifications that you can opt to receive when money is withdrawn from your account are severely delayed. Meaning, I will get texts days after I have made a purchase. At that point the text is useless, in my opinion. I find this to be a big fault. Especially in the event of fraud. I want to know when funds are taken from my account immediately, NOT days later. The app through BB&T immediately delivered texts when funds where removed from my account. This was a great security feature and I really hope this is something that can be done through the allsouth app.

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The last app before the update was working just fine! Still needed more features compared to other banking apps! This new one has made it nearly impossible to check anything in my account! It won’t even let me log in! Today will be the 3rd day in a row I’ve had to call customer service with not being able to log in! I have deleted my app twice, changed password along with trying everything under the sun to try and go back to normal with the app! For 2 weeks I’ve had to go to random atm machines to check my balance! It’s frustrating especially since the Walmart AllSouth is closed due to virus so I have to drive 35 minutes to the closest AllSouth! If there were an option for zero stars I would do that! In my option the developer failed tremendously in this new update!

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Honestly the app is convenient in THEORY. There are times were the app inconvenience me, like when I’m far from an ATM and I want to use the app to check my account and they won’t like me sign in, like what’s the point of owning the app if I’m going to have to go to a bank to check my account anyways? Other than that I actually do like the app, I just wish that they were consistent or would at least give me a head’s up about stuff like this.

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the new update is horrible. the interface looks outdated and the new security protocols make no sense. there should be no reason that i have to verify my identity every single time i open the app. before, it was when logging into a new device, which makes sense. but if my current device already has its own security measures (password, passcode, AND face ID), the extra security measures on the half of the app are simply not necessary. i’m in the military, deployed to a remote location where i don’t have a phone number, so i have to contact my wife to verify my account and we’re on two different time zones, 7 hrs. half the time, she’s sleeping when i need verification to get into my account.