AES Student Loans

So much easier than using the mobile site to pay!

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This app has never worked for me. I have an iPhone 7 with plenty of space and do all the rest of my banking with my phone. This one keeps giving an error message when I install and try to login saying “mobile app is not accessible due to the status of your account” and then advises that I call customer service. Just called customer service. There’s no problem with the status of my account. The tech support person had zero suggestions except that something must be wrong with my phone. I uninstalled and reinstalled 3x. Hard to believe there’s no other fix than I must have a busted phone.

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I haven’t been able to log into the website since installing this app. I’ve been reading the reviews and there is no way this app generated a 4.8 out of 5 stars, and I downloaded the app because of the great reviews. Almost every rating is 1 or 2 stars and states users cannot access their information just as I can’t. If it worked, it would be used constantly and greatly appreciated, and I would change my current rating.

It’s decently organized, fairly easy to use but glitches constantly, especially on the “ pay” tab which is most important. Don’t count on it in a clutch ( like scheduling a last minute payment) and be prepared to be frustrated!

AES has been taking care of me for years! Pretty soon they’ll have to let me go! Easy, helpful, understanding!