Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.0
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View - Encourage better agent collaboration on the go with agent-to-agent chats - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Manage, monitor, and reply to visitor conversations from anywhere - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - Improve agent response time and reduce typing time with the shortcuts feature - See who's online on your website in real-time and engage with new leads on your website - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
